Summary
Overview
Work History
Education
Skills
Timeline
Generic

Fuad Abdo

Mississauga,Canada

Summary

Detailed oriented and motivated individual with experience in Front desk operations seeking the position of Assistant Front Desk Supervisor. Over 5 years of experience in the Hotel Industries starting from Inventory Control Clerk to become senior management team. Eager to leverage my organizational skills and customer service expertise to support the efficient functioning of the front desk team and enhance guest satisfaction. Excellent interpersonal skills with ability to liaise with all levels of management and staff while maintaining cordial relationships.

Overview

6
6
years of professional experience

Work History

Assistant front desk supervisor

Old Kampala Hill Club Hotels
01.2020 - 12.2023
  • Developed and implemented policies and procedures for daily operation
  • Supervised front desk operations, handling check-ins, check-outs, and guest inquiries
  • Managed a team of 10 front desk employees, overseeing daily operations and ensuring high-quality service
  • Improved guest experience by 20% through the implementation of new training programs for front desk staff
  • Recruited and hired staff based on their set of skills required for the position
  • Monitored sales and service targets ensuring to meet or exceed monthly targets
  • Handled check-ins, check-outs, and resolved guest inquiries at the front desk for a hotel with 150 rooms.

Restaurant Manager

Middle East Restaurant
01.2018 - 01.2020
  • Increased monthly sales volume by 15% through implementing new menu items and promotions
  • Reduced food waste by 20% by implementing a more efficient inventory management system
  • Managed a team of 30 staff members at a high-volume restaurant
  • Streamlined the reservation system, reducing waiting times through efficient seating and table turnover strategies.

Education

Forklift Training -

Amaze Forklift training Ltd
Mississauga, ON
12.2023

Diploma in Accounting -

General Wingate College
Addis Ababa, Ethiopia
12.1990

Skills

  • Process Improvement
  • Problem-solving abilities
  • Interpersonal communications
  • Guest services management
  • Teamwork and Leadership
  • Guest experiences

Timeline

Assistant front desk supervisor

Old Kampala Hill Club Hotels
01.2020 - 12.2023

Restaurant Manager

Middle East Restaurant
01.2018 - 01.2020

Forklift Training -

Amaze Forklift training Ltd

Diploma in Accounting -

General Wingate College
Fuad Abdo