Catrina Brown
Vicksburg,MS
Summary
Maintaining a positive attitude at all times, establishing the department and property policies regarding guest services, and being willing to cross-train in other departments demonstrate flexibility, teamwork, and a commitment to the organization's success.
Overview
10
10
years of professional experience
Work History
Front Desk Dual Supervisor
Ameristar Hotel
4116 Washington
07.2021 - 01.2026
- Supervised daily operations, ensuring adherence to hotel policies and guest satisfaction standards.
- Trained and mentored staff on service excellence and operational procedures.
- Coordinated scheduling and workload distribution among team members for efficiency.
- Implemented process improvements that enhanced service delivery and reduced wait times.
- Resolved guest complaints promptly, enhancing overall customer experience and loyalty.
- Collaborated with management to develop training programs aligned with organizational goals.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Lead Associate
Walgreens
2310 Clay Street Vicksburg Ms..
01.2016 - 06.2020
- Oversaw daily operations, enhancing workflow efficiency across multiple departments.
- Led training sessions for new associates, fostering a collaborative team environment.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Developed customer service strategies, increasing customer satisfaction through improved engagement techniques.
Education
High School Diploma -
Jefferson County High School
2277 Main Street Fayette, Ms. 3906905-1998
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Decision-making
- Complex Problem-solving
- Strategic planning
- Inventory control
- Team building
- Processes and procedures
- Process improvement
- Process monitoring and improvement
- Project management
- Relationship building
- Schedule development
Timeline
Front Desk Dual Supervisor
Ameristar Hotel
07.2021 - 01.2026
Lead Associate
Walgreens
01.2016 - 06.2020
High School Diploma -
Jefferson County High School