Figma
Fuad Hussein
.
Bloomington,MN
Summary
I am a driven, highly motivated and experienced professional seeking a position in an established, innovative organization with honorable core values, where I can affect positive change in the lives of others and the community at large.
Overview
1
1
Language
4
4
years of post-secondary education
4
4
years of professional experience
Work History
Mental Health Worker
HCMC
Minneapolis, MN
10.2020 - Current
- Provides age-specific patient interaction.
- Communicates in therapeutic manner to patients, families and staff.
- Demonstrate ability to utilize de-escalation techniques appropriately and in timely manner to insure patient and associate safety.
- Understands restraint monitoring and flow sheet documentation as applicable.
- Ensures patient safety through continuous observations of patient environment including monitoring patient activities, patient belongings, and room items.
- Maintains direct view of patient at all times unless instructed otherwise by Registered Nurse.
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
Mental Health Advocate
Supportive Living Solutions
Minneapolis, MN
04.2019 - 10.2020
- Administer psychotropic medications to patients experiencing mental illness
- Effectively able to manage caseload and provide crisis intervention counseling
- Serve as liaison between providers and clients to ensure quality care
- Attend clinical staff meetings to discuss progress, goals, and updates regarding clients
Technical Support Representative
ATOS
Fargo, ND
05.2015 - 10.2016
- Deliver service and support to clients using and operating software via remote connection or over the Internet
- Diagnose and resolve technical hardware and software issues, IPTV and more
- Provide and process information in response to inquiries, concerns, and requests about products and services
- Gather customer information and determine issues by evaluating and analyzing symptoms
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Payroll Assistant
HealthPartners
Bloomington, MN
06.2013 - 08.2013
- Solved paycheck errors in files and computers
- Independently investigated Payroll processing problems
- Performed routine audits of Payroll Processes
- Researched and resolved time discrepancies.
Education
UX/UI Flex
Thinkful
Online 06.2021 - Current
Computer Science And Psychology
Metropolitan State University
Saint Paul, MN 07.2017 - Current
Skills
MS Office
Interpersonal Communication
Customer Service
Cultural awareness
User Interface (UI) design
Computer proficiency
User Research
User Testing
Personas
User Stories & Flows
Wireframing & Mockups
Prototyping
Software
Timeline
UX/UI Flex
Thinkful
06.2021 - Current
Mental Health Worker
HCMC
10.2020 - Current
Mental Health Advocate
Supportive Living Solutions
04.2019 - 10.2020
Computer Science And Psychology
Metropolitan State University
07.2017 - Current
Technical Support Representative
ATOS
05.2015 - 10.2016
Payroll Assistant
HealthPartners
06.2013 - 08.2013