Michael Islas
San Antonio,TX
Summary
Qualified Mental Health worker with solid background in mental health care. Successfully supported patients through crisis intervention and therapeutic techniques, fostering stable environment. Demonstrated strong communication and empathy in diverse settings, ensuring effective patient engagement and support.
Technical professional skilled in signal support operations and communication systems. Proven ability to manage and maintain critical equipment, ensuring uninterrupted communication channels. Strong focus on team collaboration and achieving results, equipped with troubleshooting expertise and adaptability to changing needs.
Overview
15
15
years of professional experience
Work History
Mental Health Worker
Laurel Ridge Treatment Center
11.2024 - Current
- Provides direct supervision of patients/residents
- Maintains safety within the milieu by constantly monitoring patients/residents for potentially unsafe behaviors
- Prevent and manage crisis situations
- Adheres to facility policies and procedures
- Facilitated therapeutic activities to promote emotional and psychological well-being of clients.
- Developed and implemented individualized care plans in collaboration with interdisciplinary teams.
Satellite Technician
Southern Star
05.2023 - 11.2023
- Provide high quality customer service
- Administer clear and consistent communication
- Strategic thinking and technical problem solving
- Dependable time management skills
- Accountable for sales goals and customer satisfaction surveys
- Installed and maintained satellite communication systems, ensuring optimal performance and reliability.
- Conducted troubleshooting and repairs on satellite equipment to minimize downtime and enhance service quality.
Provisional MT-BC
Caliber Therapies
11.2022 - 05.2023
- Mental health services
- Physical disability services
- Music Therapeutic Services
- Maintains daily documentation and record keeping
- Veteran mental health services
- Compliant and familiar to the Health Insurance Portability and Accountability Act (HIPAA)
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Sales Representative
Club Pilates
08.2022 - 03.2023
- Proficient in customer service to both prospects and members
- Uphold daily incoming calls and emails
- Uphold cleanliness of studios daily
- Developed and maintained strong client relationships to drive member retention and satisfaction.
- Executed targeted sales strategies to achieve monthly revenue goals consistently.
Signal Support Specialist (25U)
US Army
07.2010 - 07.2018
- Operated and maintained communication equipment to ensure seamless signal transmission across various platforms.
- Conducted troubleshooting and diagnostics on radio and satellite systems to resolve connectivity issues efficiently.
- Collaborated with team members to develop training materials for new personnel on signal support protocols.
- Assisted in the installation and configuration of tactical communications systems in support of mission objectives.
- Monitored system performance, identifying areas for improvement to enhance operational effectiveness and reliability.
- Provided technical support during field exercises, ensuring optimal communication capabilities among units.
- Documented maintenance procedures and updates, contributing to knowledge management within the department.
- Led hands-on training sessions for junior specialists, fostering skill development and operational readiness within the team.
- Streamlined data transmission capabilities by configuring routers, switches, and other networking devices according to mission requirements.
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions in disaster-stricken areas.
- Ensured uninterrupted power supply within the unit''s area of operations through installation, operation, and maintenance of generator sets.
- Safeguarded sensitive information through diligent COMSEC account management, ensuring proper handling of classified materials and encryption devices.
- Strengthened team dynamics with effective collaboration across various military units in joint training exercises involving signal support operations.
- Promoted a culture of safety within the unit, adhering to established protocols when working with high voltage equipment or hazardous materials.
- Supervised and assisted with battlefield signal support systems and terminal devices.
- Set up terminal devices, completing prescribed onboarding processes to verify successful integration into existing network frameworks.
Education
Bachelor of Music - Music Therapy
University of The Incarnate Word
San Antonio, TX08.2023
Skills
- Execute leadership tactics for any given problem
- Adapt to high stress situations
- Time and task management
- Leading others through goal setting and implementation
- Implement decision making strategies
- Able to effectively communicate to patients and families
- Microsoft Office
- Outlook
- Adobe programs
- Patient support
- Conflict de-escalation
- Mental health counseling
- Signal intelligence
- Satellite communications
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
Accomplishments
- Supervised team of 5 staff members.
- Achieved Army commendation Medal through effectively helping with mission readiness in Afghanistan.
- Achieved 3 Army Achievement medals
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Mental Health Worker
Laurel Ridge Treatment Center
11.2024 - Current
Satellite Technician
Southern Star
05.2023 - 11.2023
Provisional MT-BC
Caliber Therapies
11.2022 - 05.2023
Sales Representative
Club Pilates
08.2022 - 03.2023
Signal Support Specialist (25U)
US Army
07.2010 - 07.2018
Bachelor of Music - Music Therapy
University of The Incarnate Word
Awards
Ruth Friedburg Award – Excellence in the Music Therapy Program (2021), Dean’s List (2019-2020), Army Commendation Medal, Army Achievement Medal (3x)
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