Stephanie Way
Jacksonville,FL
Summary
Resourceful and dynamic Account Manager offering expertise in building customer relationships, retaining key accounts, and increasing profit channels. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Strong leader with excellent client oversight, issue resolution and relationship-building expertise.
Overview
3
3
years of professional experience
Work History
Account Manager, Group Sales
Jacksonville Jaguars
12.2022 - Current
- Generated over $1,300,000 in full-menu revenue; led the Group Sales team in single-game Suite & Premium revenue, 2nd on the Group Sales team in Group Sales & Overall Revenue.
- Activated large-scale group initiatives & group outings with a corporate client base; focused on new business generation with key prospects & the upsell of current clients.
- Serviced a premium clientele base with a composed, professional demeanor; fostered lasting relationships with clients through effective communication, quality customer service, and quick conflict resolution.
Inside Sales Representative
Jacksonville Jaguars
01.2022 - 12.2022
- Generated over $250,000 in full-menu revenue, leading the Inside Sales team in Full Season Revenue (110% to goal), Group Ticket Revenue (161% to goal), and Total Overall Revenue (195% to goal).
- Exceeded daily outbound call, email, and SMS goals with an emphasis on booking in-person and virtual meetings; focused on New Business Development with corporate clients.
- Consistently surpassed weekly and monthly sales quotas utilizing effective sales strategies and impactful product knowledge.
Tournament Intern
Constellation FURYK&FRIENDS
08.2021 - 12.2021
- Managed the official volunteer program for the PGA TOUR Champions sanctioned event consisting of 600 volunteers; served as primary point of contact before, during, and after the tournament and maintained relationships between volunteers and tournament staff.
- Served as point of contact for primary on-site caterer, beverage partners, and local eateries; coordinated logistics of food & product deliveries, assisted in brand activations key beverage partners.
- Utilized Cueto Event Tickets fulfill complex order transactions for key partners & VIP guests; responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
Education
Bachelor of Science - Sport Management
University of Florida
Gainesville, FL12.2021
Associate of Arts - Sport Management
Santa Fe College
Gainesville, FL12.2019
Skills
- Excellent verbal & non-verbal communication skills
- Motivated self-starter capable of both individual and group work
- Advanced knowledge of Microsoft Dynamics CRM software
- Advanced knowledge of Ticketmaster Archtics Ticketing System
- Strong sales process with emphasis on delivering superior customer service
- Highly adaptive and capable of crisis management in a fast-paced environment
- Confident in overseeing multiple simultaneous small-scale and large-scale projects,
- Strong leadership and interpersonal skills
Timeline
Account Manager, Group Sales
Jacksonville Jaguars
12.2022 - Current
Inside Sales Representative
Jacksonville Jaguars
01.2022 - 12.2022
Tournament Intern
Constellation FURYK&FRIENDS
08.2021 - 12.2021
Bachelor of Science - Sport Management
University of Florida
Associate of Arts - Sport Management
Santa Fe College
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