BARBARA RIECO
Grand Prairie,TX
Summary
With over a decade of experience as an Account Manager at BBI Marketing Inc., dedicated and results-driven professional. Proven expertise in delivering exceptional customer support and effectively managing client relationships. Adept at resolving issues, enhancing customer satisfaction, and leveraging strong communication and problem-solving skills. Seeking to transition into a customer support role utilizing extensive experience in sales and account management to provide outstanding service and support to customers. Known for detail-oriented approach and commitment to achieving high levels of customer satisfaction. Skilled in client experience management, conducting customer satisfaction surveys, and problem-solving. Entrepreneurial spirit drives constant seeking of new opportunities and challenges. Thrives in fast-paced, high-output environments. Comfortable, focused, and organized. Strong communication, analytical, and marketing skills with the ability to work efficiently across various platforms/systems.
Overview
14
14
years of professional experience
Work History
Sales and Marketing. Account Manager
BBI Marketing, Inc.
01.2011 - Current
- Assist clients with various sales, marketing and advertising goals.
- Collaborate with the in-house proofing department with new orders and samples pertaining to graphic design.
- Place outbound calls quarterly to touch base with multiple customers in each market while analyzing and meeting their specific business needs.
- As an Account Manager, consistently leveraged strong communication and problem-solving skills to respond promptly to customer inquiries, resulting in improved customer satisfaction and service ratings.
- Managed key accounts by providing high-quality customer service operations and maintaining strong relationships with clients.
- Answer 100-plus incoming phone calls while promptly and efficiently handling customer requests and concerns via chat, text, and email.
- Demonstrated excellent writing skills through the development of detailed account management reports.
- Daily interaction with customers in various markets regarding sales, specifically upselling new products and services.
- Build solid and loyal relationships with small business owners as well as large corporations.
- Handle all after-hours voicemails and emails to ensure that the customer's needs are met.
- Successfully resolved escalated issues while maintaining positive and productive relationships with all parties involved.
- Proactively engage and follow up with prospective clients, effectively communicating the value of our sales program and consistently moving leads through the sales pipeline.
- Compose and update all training manuals for new hires.
- Promoted to Fundraising Director to assist schools, businesses, individuals and charities with meeting their fundraising goals.
- I leveraged my industry expertise to accurately identify client needs and helped them boost their sales and enhance their reputation within their market.
- Drove high client retention by strategically identifying upsell opportunities and consistently delivering top-tier customer service.
- Skilled in converting warm leads into long-term, loyal customers by leveraging personalized engagement strategies, persuasive communication, and consistent follow-up to build trust and drive retention..
Underwriting Service Assistant
State Farm Insurance
08.2024 - 03.2025
- Provided timely responses to inquiries from agents and underwriters, and accurately updated policies.
- Organized workload efficiently utilizing time management skills to meet or exceed productivity targets.
- Managed a high volume of data entry tasks, maintaining exceptional attention to detail and accuracy within tight deadlines.
- Conducted thorough document reviews for accuracy, ensuring compliance with company policies and industry regulations.
- Detail-oriented professional with exceptional analytical, decision-making, and organizational skills.
- Completed daily logs for management review.
Skills
- Selling and Upselling
- Account management
- Customer service and customer retention
- Teamwork and collaboration
- Microsoft Suites Proficient (Excel, Word, PowerPoint)
- Excellent Written and verbal communication skills
- Goal oriented
- Relationship building and management
- Sales development
- Brand management
- Customer rapport
- Ability to thrive in a multidisciplinary, fast-paced environment
- Excellent Written and verbal communication skills
- Ability to thrive in a multidisciplinary, fast-paced environment
Client Reviews
- "Miss Barbara is always professional, understanding, and responsive. She has helped and saved me when I needed keys. She goes the extra miles not mile. Miss Barbara is always pleasant and great attitude. She is the best!!!", Client Review via Google
- "My name is Neal Patel and I am the owner of Inn On The Green in Tavares, Florida. A few weeks back I noticed that I only had about a 1/4 box of key cards and no key sleeves left. I instantly went into panic mode. I called BBi marketing to find out what was going on and there was a hold up in the approval from our sponsor. I stressed the importance of this situation to Barbara. She immediately did the necessary legwork and got the approval from our sponsor. A few days later my first box of key cards arrived. Since then she has been pivotal in getting the remainder of the key cards and sleeves both approved and prepared for production and delivery. Very professional and communication was awesome. Barbara, we at Inn On The Green would like to thank you for all your help. I highly recommend using BBi Marketing and especially recommend Barbara as being your in between person. Thanks again.", Client Review via Google
Professional Recognition
BBi Marketing Employee of The Month, 04/01/14, 08/01/18, 04/01/19
Timeline
Underwriting Service Assistant
State Farm Insurance
08.2024 - 03.2025
Sales and Marketing. Account Manager
BBI Marketing, Inc.
01.2011 - Current
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