Fue Thao
Fresno,CA
Summary
Professional with strong background in case management and customer service, prepared to make significant impact. Proven ability to collaborate with teams and adapt to changing needs. Skilled in client assessment, resource coordination, and crisis intervention. Reliable and results-focused, with commitment to achieving positive outcomes.
Overview
11
11
years of professional experience
Work History
Date Entry Operator II
National Visa Center/DTSV
09.2022 - 04.2023
- Transcribes sensitive data from applications and source documents in accordance with standard operating procedures.
- Work with applicants, refugees, and asylum seekers who are requesting more information about immigration processing.
- Operated advanced visa processing systems to ensure accurate application handling.
Family Investment Specialist I
Maryland Department of Human Services/Howard County Department of Social Services
06.2022 - 09.2022
- Managed and interview applicants for public assistance programs such as Medicaid, Food Stamps and Cash Assistance.
- Determine eligibility in accordance with Federal, State and local laws, policies, rules, and regulations.
- Collaborated with community organizations to identify resources for client support and engagement.
Patient Access Specialist II
Johns Hopkins Medicine/Department of Psychology & Surgery
01.2022 - 06.2022
- Provides excellent customer services while receiving inbound calls from patients, physicians and third-party entities inquiring on services with Johns Hopkins Medicine and other educational sources.
- Coordinated insurance verification, enhancing efficiency in appointment scheduling and patient flow.
- Handled sensitive situations involving distressed patients with empathy maintaining professionalism throughout interactions.
Eligibility Worker
Fresno County/Department of Social Services
12.2018 - 12.2020
- Assessed and interviewed client's eligibility for various assistance programs, ensuring compliance with state regulations.
- Processed applications efficiently, maintaining accuracy in data entry and documentation.
- Monitored case files for updates or changes in client circumstances, ensuring timely adjustments in assistance provided.
Catering To You Associate/Stock Clerk
Morrison Health Care/Community Medical Regional Center
02.2012 - 10.2018
- Communicates with nursing departments, clinical dieticians, physicians and other personnel to provide excellent patient services.
- Takes patient menu selections prior to meals and offers alternatives to menu as allowed on prescribed diet in accordance with food allergies and sensitivities, cultural, ethnic and religious preferences.
Education
Bachelor of Science - Computer Networks and Cyber Security
University of Maryland Global Campus
10.2023
Skills
- Attention to detail
- Problem-solving
- Teamwork and collaboration
- Case Management
- Resource Gathering
- Document review/handling
Timeline
Date Entry Operator II
National Visa Center/DTSV
09.2022 - 04.2023
Family Investment Specialist I
Maryland Department of Human Services/Howard County Department of Social Services
06.2022 - 09.2022
Patient Access Specialist II
Johns Hopkins Medicine/Department of Psychology & Surgery
01.2022 - 06.2022
Eligibility Worker
Fresno County/Department of Social Services
12.2018 - 12.2020
Catering To You Associate/Stock Clerk
Morrison Health Care/Community Medical Regional Center
02.2012 - 10.2018
Bachelor of Science - Computer Networks and Cyber Security
University of Maryland Global Campus
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