Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Fuechee Vacheng Lor

Fresno,CA

Summary

Very passionate Dynamic Network Support Technician with a proven track record at Ameritech Business Systems, excelling in troubleshooting hardware and network issues. Adept at software installation and remote support, I effectively communicate with clients to ensure seamless operations. Committed to maintaining high standards, I have successfully enhanced system performance and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Network Support Technician

Ameritech Business Systems
01.2024 - Current
  • Install computer systems and ensure they comply with customer requirements
  • Refurbish computers and laptops for resale within company standard
  • Troubleshoot computer related issues regarding the hardware of the device or the network it resides on
  • Create T-568 A and B cables for custom wiring
  • Routed cables through buildings to give access to new rooms needed by clients
  • Work on and maintain servers such as Windows Active Directory, create virtual machines on Hyper-V, hard drive replacement, data backups on external drives, and troubleshooting server issues
  • Comply with HIPPA within my realm of responsibility
  • Communicate professionally business to business for a majority of business interactions
  • Clean and maintain printers such as Ricoh, Lexmark, Kyocera, Konica Minolta, Epson, HP, and Cannon.
  • Troubleshoot printer malfunctions like jams and component failure
  • Refurbish and repair broken printer components like developer, drum, rollers, and fusers
  • Install printers onto networks and domains
  • Set up and configure faxes, scan to folder, and scan to email
  • Provide remote support when the situation can be resolved by such method

Military Police

United States Army Reserve
07.2021 - Current

Law Enforcement:

  • Conduct patrols in designated areas to surveil for suspicious behavior or to assist people in need
  • Initiate traffic stops for traffic violations
  • Guide traffic
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.


Combat Support

  • Maintain and organize defensive positions
  • Deploying ECPs to conduct and inspect flow of traffic for allies and civilians
  • Engage enemy contact upon reaching established ECP and inspecting incoming personnel for suspicious cargo/intent
  • Support combat MOSs by securing MSRs and ASRs

Lumber Associate

Home Depot
02.2019 - 12.2022
  • Maintained Isles within lumber department and assist elsewhere needed.
  • Ensure that customers needing help with lumber are taken care of so their shopping experience is quick and easy.
  • Used in-store system to locate inventory and place special orders for customers.

Tasks on ground:

  • Load and stock shelves by hand or with forklift
  • Assist customers with their shopping experience
  • This includes carrying items, finding items, sawing wood, directing them, and loading items

Education

No Degree - Software Engineering

Western Governors University
Salt Lake City, UT
07-2027

Certificate - System Support Specialist

Fresno City College
Fresno, CA
05-2024

Skills

  • Very familiar with Windows OS
  • Troubleshoot hardware and network issues
  • 50 WPM
  • Software and hardware installation
  • Remote Support
  • 1 1/2 Year experience in information technology

Certification

Computer Information Technology - System Support Specialist | May 17th, 2024

Certificate Material Covered

  • Comptia A+
  • Comptia Network+
  • Computer Fundamentals
  • Hardware troubleshooting

Timeline

Network Support Technician

Ameritech Business Systems
01.2024 - Current

Military Police

United States Army Reserve
07.2021 - Current

Lumber Associate

Home Depot
02.2019 - 12.2022

No Degree - Software Engineering

Western Governors University

Certificate - System Support Specialist

Fresno City College