Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Timeline
Affiliations
Work Preference
Quote
Software
Generic

Jordan Lor

Fresno,US

Summary

Very passionate Dynamic Network Support Technician with a proven track record at Ameritech Business Systems, excelling in troubleshooting hardware and network issues. Adept at software installation and remote support, I effectively communicate with clients to ensure seamless operations. Committed to maintaining high standards, I have successfully enhanced system performance and client satisfaction.

Overview

6
6
years of professional experience
1
1
Certificate
2
2
years of post-secondary education

Work History

Network Support Technician

Ameritech Business Systems
01.2024 - Current
  • Install computer systems and ensure they comply with customer requirements
  • Refurbish computers and laptops for resale within company standard
  • Troubleshoot computer related issues regarding the hardware of the device or the network it resides on
  • Create T-568 A and B cables for custom wiring
  • Routed cables through buildings to give access to new rooms needed by clients
  • Work on and maintain servers such as Windows Active Directory, create virtual machines on Hyper-V, hard drive replacement, data backups on external drives, and troubleshooting server issues
  • Configure a firewalls and routers
  • Set up routers like Unifi models to allow VPN
  • Prep servers and pre-configure them to customer needs such as Terminal servers, Hypervisor servers, and Domain servers
  • Comply with HIPPA within my realm of responsibility
  • Communicate professionally business to business for a majority of business interactions
  • Clean and maintain printers such as Ricoh, Lexmark, Kyocera, Konica Minolta, Epson, HP, and Cannon
  • Troubleshoot printer malfunctions like jams and component failure
  • Refurbish and repair broken printer components like developer, drum, rollers, and fusers
  • Install printers onto networks and domains
  • Set up and configure faxes, scan to folder, and scan to email
  • Provide remote support when the situation can be resolved by such method
  • Familiar with Office 365
  • E-mail security management like barracuda MSP and e-mail security

Military Police

United States Army Reserve
07.2021 - Current

Law Enforcement:

  • Conduct patrols in designated areas to surveil for suspicious behavior or to assist people in need
  • Initiate traffic stops for traffic violations
  • Guide traffic
  • Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas
  • Made 1 Deployment to Cuba which I had to obtain a TS/SCI Clearance


Combat Support

  • Maintain and organize defensive positions
  • Deploying ECPs to conduct and inspect flow of traffic for allies and civilians
  • Engage enemy contact upon reaching established ECP and inspecting incoming personnel for suspicious cargo/intent
  • Support combat MOSs by securing MSRs and ASRs

Lumber Associate

Home Depot
02.2019 - 12.2022
  • Maintained Isles within lumber department and assist elsewhere needed
  • Ensure that customers needing help with lumber are taken care of so their shopping experience is quick and easy
  • Used in-store system to locate inventory and place special orders for customers

Tasks on ground:

  • Load and stock shelves by hand or with forklift
  • Assist customers with their shopping experience
  • This includes carrying items, finding items, sawing wood, directing them, and loading items

Education

Bachelor of Science - Software Engineering

Western Governors University
Utah
06.2023 - Current

Skills

  • Experienced with Windows OS (7, 10, 11, Server 2019, 2022, 2025)
  • 50 WPM
  • 2 Years experience in information technology such as remote support and software/hardware/network maintenance, installation, repair, troubleshooting, and resolution
  • Capable in maintaining physical security posture

Certification

Computer Information Technology - System Support Specialist | May 17th, 2024

Certificate Material Covered

  • Comptia A+
  • Comptia Network+
  • Computer Fundamentals
  • Hardware troubleshooting

Accomplishments

  • Device installation for multiple clients ranging from security cameras, computers, servers, and copy machines
  • Handling difficult situations whether it be people or IT related problems
  • Lead projects for new IT implementations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Network Support Technician

Ameritech Business Systems
01.2024 - Current

Bachelor of Science - Software Engineering

Western Governors University
06.2023 - Current

Military Police

United States Army Reserve
07.2021 - Current

Lumber Associate

Home Depot
02.2019 - 12.2022

Affiliations

  • United States Army
  • Ameritech Business Systems

Work Preference

Work Type

Full TimePart Time

Work Location

On-SiteRemoteHybrid

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programs

Quote

"If not me, then who?"
-Unknown

Software

Office 365

IVMS

Advanced IP Scanner

VMWare

Disk Management Tools