Fugawai Toganivalu
La'ie,HI
Summary
Dynamic tour guide with a proven track record at Polynesian Cultural Center, PCC, enhancing visitor satisfaction through exceptional communication and tailored cultural presentations. Skilled in public speaking and time management, adept at fostering memorable experiences for diverse groups. Successfully improved tour quality through innovative strategies, demonstrating a strong ability to engage and educate.
Overview
2
2
years of professional experience
Work History
Multi-Purpose Tour Guide
Polynesian Cultural Center, PCC
2023.12 - Current
- Built personal relationships with guests to promote positive experiences.
- Facilitated memorable experiences for diverse groups with a party of 12 each day by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
- Worked collaboratively with team members to develop innovative strategies for improving overall tour quality and visitor satisfaction.
- Ensured timely departures and arrivals by strictly adhering to schedules while remaining flexible enough to accommodate unforeseen circumstances or special requests from guests.
Demonstrator Guide (Fiji Village)
Polynesian Cultural Center, PCC
2022.08 - 2023.12
- Presented the Fijian Culture through Lectures, Chants, Dances and Cultural Activities.
- Assisted guests in engaging with Cultural Activities.
- Narrated 2 hourly shows a day in the Fiji Village.
- Worked with co-workers and managers in trying to enhance customer experience.
Education
High School Diploma -
Adi Cakobau School
Suva, Fiji12.2020
Skills
- Public Speaking
- Presentation Skills
- Exceptional communication
- Emergency Response
- Group Tours
- Time Management
Accomplishments
Participated in Model UN Paris Agreement Progress (UN Framework Convention Climate Change) at Brigham Young Hawaii. In addition I was awarded with the "Best Position/Policy Statement (Model United Nations)" - 15th November 2023.
Timeline
Multi-Purpose Tour Guide
Polynesian Cultural Center, PCC
2023.12 - Current
Demonstrator Guide (Fiji Village)
Polynesian Cultural Center, PCC
2022.08 - 2023.12
High School Diploma -
Adi Cakobau School
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