Fulbia Lorena Godinez
Encino,CA
Summary
Professional server with high standards, sincere smile, and strong track record of delivering exceptional dining experiences. Skilled in customer service, order accuracy, and multitasking in fast-paced environments. Known for effective teamwork, adaptability, and maintaining positive atmosphere even during peak hours. Thrives on achieving results and ensuring guest satisfaction. My ultimate goal is to ensure that guests feel welcome and comfortable.
Overview
6
6
years of professional experience
Work History
Waitress
El Capitan Mexican Grill & Bar
05.2020 - 06.2022
- Handled high-pressure situations with composure in a demanding environment, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service. I take pride in my attentiveness.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts. Experienced with large groups of guests.
- Had extensive knowledge of the menu so was always able to answer any questions or provide recommendations to customers.
- Built many warm and lasting relationships with customers during my time here.
Waitress
El Mariachi Mexican Grill
02.2019 - 08.2020
- Remained calm and composed while dealing with rude customers and customers who have drunk too much.
- Learned extensively about Mexican Cuisine
- Displayed enthusiasm and provided excellent service to customers to ensure they return.
- Presented menus to customers promptly after seating and answered questions about the menu, would make recommendations upon request.
Waitress
El Queso Grande
06.2019 - 12.2019
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt and professional service.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Enhanced customer satisfaction by providing attentive service and immediately addressing any concerns. I think this is one of my best qualities.
- Supervised set up of banquet food stations on the weekend brunch and coordinated service to multiple dining areas.
- Always checked guests' identification before serving alcoholic beverages.
Waitress
El Presidente Restaurant
08.2016 - 08.2018
- Kept server areas clean and stocked to increase efficiency while working tables.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Checked guests' identification before serving alcoholic beverages.
- Showed excellent multitasking abilities on busy days balancing multiple tables and orders.
Education
High School Diploma -
Canoga Park High School
Canoga Park, CA06-1994
Skills
- Excellent multitasking
- Integrity
- Cleanliness
- Hospitality service expertise
- Proficient in Resturant Software including Adelo and Micros
- Quickly able to adapt to new environments
- Bilingual ( English & Spanish )
- Ability to form relationships with coworkers and customers
- Extensive knowledge in Mexican, Guatemalan, Salvadoran, Cuban, and Middle Eastern Cuisines
Timeline
Waitress
El Capitan Mexican Grill & Bar
05.2020 - 06.2022
Waitress
El Queso Grande
06.2019 - 12.2019
Waitress
El Mariachi Mexican Grill
02.2019 - 08.2020
Waitress
El Presidente Restaurant
08.2016 - 08.2018
High School Diploma -
Canoga Park High School
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