Kevin Rosa
Somerville,MA
Summary
Dynamic and customer-focused professional with experience at El Potro Mexican Bar and Grill, excelling in high-volume dining and table management. Proven ability to resolve customer complaints and foster loyalty through effective communication. Skilled in register operation and building lasting relationships, ensuring a positive dining experience for all patrons.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Restaurant Server
El Potro Mexican Bar and Grill
06.2019 - Current
- Bussed and reset tables to keep dining room and work areas clean.
- Greeted new customers, discussed specials, and took drink orders.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Sales Associate
Staples
09.2023 - 02.2024
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to effectively build rapport and lasting relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Certificate - Business Administration
Bunker Hill Comunnity College
250 Ruthford Ave, Boston MA08-2024
High School Diploma -
Somerville High
81 Highland Ave Somerville MA06-2023
Skills
- High volume dining
- Food and beverage pairings
- Register operation
- Table management
Certification
- Bartending Certifications
- Servsafe Certifications
- OSHA Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Staples
09.2023 - 02.2024
Restaurant Server
El Potro Mexican Bar and Grill
06.2019 - Current
Certificate - Business Administration
Bunker Hill Comunnity College
High School Diploma -
Somerville High
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