Victor Mukendi
Austin,TX
Summary
Friendly and outgoing with passion for creating memorable dining experiences and ensuring customer satisfaction. Understands importance of menu knowledge and upselling techniques, coupled with strong multitasking and communication skills. Committed to contributing to positive dining atmosphere and enhancing guest experiences.
Developed strong customer service and communication skills in high-paced restaurant environment, handling diverse customer needs and resolving conflicts efficiently. Adept in time management and multitasking, ensuring smooth operations and customer satisfaction. Seeking to transition these skills into new field, focusing on delivering high-quality service and fostering positive interactions.
Professional hospitality worker with strong background in delivering exceptional dining experiences. Proven ability to work with teams to ensure efficient service and guest satisfaction. Skilled in multitasking, problem-solving, and adapting to changing environments. Known for reliability, strong communication skills, and positive attitude.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Restaurant Server
01.2023 - 01.2025
- Provided exceptional customer service in fast-paced dining environment, ensuring guest satisfaction.
- Assisted in menu knowledge, effectively upselling daily specials and beverages to enhance guest experience.
- Collaborated with kitchen staff to deliver timely food orders, maintaining quality and presentation standards.
- Managed cash register operations, accurately processing payments and handling transactions efficiently.
- Trained new servers on restaurant protocols, improving team performance and service delivery consistency.
- Monitored dining area for cleanliness and organization, addressing any issues promptly to uphold standards.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
Education
High School Diploma -
Del Valle
Austin, TXSkills
- Customer satisfaction
- Order taking
- Organization
- Guest service
- Exceptional communication
- Cleanliness
- Menu recommendations
- Allergy awareness
- High volume dining
- Safe food handling
- Dining area maintenance
- Quality control
- Memory retention
- Item promotion
- Salesmanship
- Guest relations management
- Food station setup
- Bar terminology
- Food and beverage pairings
- Customer service
- Food safety
- Adaptability and flexibility
- Team collaboration
- Conflict de-escalation
- Data entry
- Data management
- Computer operations management
- Documentation skills
- Help desk support
- Time management
- Multitasking and organization
- Software upgrades
- Hardware and software installation
- Technical support
- Decision-making
- Programming
- Report creation
- Job control
- Teamwork orientation
- Accuracy and precision
- Speed and accuracy
- Package handling
- Warehouse safety
- Order picking
- Shipping and receiving
- Label reading
- Load planning
- Pallet jack operation
- Barcode scanning
- Product packaging
- Box assembly
- Barcode scanners
- Quality inspection
- Box building
- Safety protocols
- Product organization
- Product assembly
- Product inspection
- Workstation organization
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Affiliations
- American Marketing Association
Certification
- Sales Essentials Certificate
- ACE - Adobe Certified Expert, Photoshop
Languages
English
Full Professional
Portuguese
Full Professional
Spanish
Full Professional
Interests
- Enjoy hobbies that combine physical activity with outdoor exploration
- Learning new cooking techniques and expanding my culinary skills
- Video Gaming
- Blogging/Vlogging
- Music
Extracurricular activities
basketball, soccer, crosscountry
Timeline
Restaurant Server
01.2023 - 01.2025
High School Diploma -
Del Valle
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