Fulgence Millatangar
Houston,TX
Summary
Highly-motivated IT Professional with over 4 years of experience in technical support and cybersecurity at major pharmaceutical firm. Proven track record of improving system operations and enhancing security protocols, significancy reducing response times.
Overview
5
5
years of professional experience
1
1
Certification
Work History
IT Technical Support Specialist
GlaxoSmithKline Pharmaceuticals
Rockville, MD, MD
10.2019 - 11.2023
- Opened and managed over 1,000 service tickets, providing detailed documentation and swift problem resolution.
- Enhanced equipment setup procedures, reducing setup time by 20%.
- Maintained a 99% user satisfaction rate through effective problem-solving and customer service.
- Trained users in proper use of hardware or software.
Factory Supervisor
La Pasta Inc
Silver Spring, MD, MD
01.2019 - 10.2019
- Supervised production disciplines, improving factory output by 15% through enhanced process oversight.
- Led quality inspections, reducing product defects by 25%.
- Conducted regular meetings with team members to discuss progress on projects.
- Trained new employees on proper use of machinery and safety protocols.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2024
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MD05-2022
Skills
- Office 365 Management
- Technical Troubleshooting
- Problem-Solving Ability
- Network Security (Firewall, IDS/IPS, VPN)
- Security Tools (Wireshark, Nmap, Metasploit)
- Incident Response
- Service Ticket Tracking
- Customer Service
- Team Leadership
Certification
- Comptia A+
- Comptia Network+
- Comptia Security+
- Comptia CySA+
- ITIL 4 Foundation
- Comptia Pentest+
Languages
French
Native/ Bilingual
Timeline
IT Technical Support Specialist
GlaxoSmithKline Pharmaceuticals
10.2019 - 11.2023
Factory Supervisor
La Pasta Inc
01.2019 - 10.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Cybersecurity
Montgomery College
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