FULGENCE MILLATANGAR
Houston,USA
Summary
IT Professional with experience in managing Microsoft 365, Azure AD, and Windows environments. Proficient in troubleshooting, scripting with PowerShell, and system maintenance. Focused on efficient problem-solving and enabling team productivity without disruption.
Overview
7
7
years of professional experience
1
1
Certification
Work History
System Administrator
Acuren Inspection
Tomball, TX
03.2024 - Current
- Managed and maintained Active Directory (On prem and Azure AD), Microsoft 365, Exchange, Sharepoint, Teams and OneDrive
- Installed, tested and evaluated new systems, applications and patches.
- Deployed operating systems upgrades and security patches.
- Maintained inventory of hardware assets including servers, laptops, desktops.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Resolved Tier 2/3 support tickets
IT Technical Support Specialist
GlaxoSmithKline Pharmaceuticals
Rockville, MD
10.2019 - 11.2023
- Opened and managed over 1,000 service tickets, providing detailed documentation and swift problem resolution.
- Enhanced equipment setup procedures, reducing setup time by 20%.
- Maintained a 99% user satisfaction rate through effective problem-solving and customer service.
- Trained users in proper use of hardware or software.
Factory Supervisor
La Pasta Inc
Silver Spring, MD
01.2019 - 10.2019
- Supervised production disciplines, improving factory output by 15% through enhanced process oversight.
- Led quality inspections, reducing product defects by 25%.
- Conducted regular meetings with team members to discuss progress on projects.
- Trained new employees on proper use of machinery and safety protocols.
Education
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UT12-2024
Associate of Applied Science - Cybersecurity
Montgomery College
Houston, TX10.2019
Skills
- Office 365 Management and Migration
- Technical troubleshooting and problem solving
- Active Directory (On Prem & Azure AD)
- Network Security (Firewall, IDS/IPS, VPN)
- Security Tools (Wireshark, Nmap, Metasploit)
- Incident Response and Root Cause Analysis
- Service Ticket Tracking
- Customer Service
- Team Leadership & Project Management
Certification
- CompTIA (A+, Network+, Security+, CySA+, Pentest+ & Project+)
- ITIL 4 Foundation
Languages
French
Native/ Bilingual
Timeline
System Administrator
Acuren Inspection
03.2024 - Current
IT Technical Support Specialist
GlaxoSmithKline Pharmaceuticals
10.2019 - 11.2023
Factory Supervisor
La Pasta Inc
01.2019 - 10.2019
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Associate of Applied Science - Cybersecurity
Montgomery College
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