FULGENCE MILLATANGAR
Houston
Summary
IT System Analyst with strong technical experience across Microsoft 365, Azure AD, and Windows environments. Skilled in system administration, network, and user access management. Known for efficient problem-solving, timely incident response and maintaining high service reliability across enterprise systems
Overview
7
7
years of professional experience
1
1
Certification
Work History
IT System Analyst
Acuren Inspection Inc
Tomball
03.2024 - Current
- Manage and maintain Active Directory (on-premises and Azure AD), Microsoft 365 products, and access control.
- Monitor alerts in Microsoft 365 Security & Compliance Center and respond to unusual activity
- Apply security patches, and perform endpoint hardening.
- Support incident triage, isolating compromised devices and restoring access
- Provide Tier 2/3 support for system-level security and network issues.
IT Technical Support Specialist
GlaxoSmithKline Pharmaceuticals
Rockville
10.2019 - 11.2023
- Opened and managed over 1,000 service tickets, providing detailed documentation and swift problem resolution.
- Enhanced equipment setup procedures, reducing setup time by 20%.
- Maintained a 99% user satisfaction rate through effective problem-solving and customer service.
- Trained users in proper use of hardware or software.
Factory Supervisor
La Pasta Inc
Silver Spring
01.2019 - 10.2019
- Supervised production disciplines, improving factory output by 15% through enhanced process oversight.
- Led quality inspections, reducing product defects by 25%.
- Conducted regular meetings with team members to discuss progress on projects.
- Trained new employees on proper use of machinery and safety protocols.
Education
Associate of Applied Science - Cybersecurity
Montgomery College
Rockville, MDBachelor of Science - Cybersecurity And Information Assurance
Western Governors University
Salt Lake City, UTSkills
- Microsoft 365 management and migration
- Active Directory (on-prem and Azure AD)
- Network security (firewall, IDS/IPS, VPN)
- Security tools (Wireshark, Nmap, Metasploit, PowerShell)
- Incident response and root cause analysis
- Identity and access management (Group Policy, MFA)
- Technical troubleshooting and problem solving
- ITIL Framework and Ticket Lifecycle Management
Certification
- CompTIA (A+, Network+, Security+, CySA+, Pentest+ & Project+)
- ITIL 4 Foundation
Languages
French English
Timeline
IT System Analyst
Acuren Inspection Inc
03.2024 - Current
IT Technical Support Specialist
GlaxoSmithKline Pharmaceuticals
10.2019 - 11.2023
Factory Supervisor
La Pasta Inc
01.2019 - 10.2019
Associate of Applied Science - Cybersecurity
Montgomery College
Bachelor of Science - Cybersecurity And Information Assurance
Western Governors University