Fumie Plancarte
Meridian,Idaho
Summary
With 12 years of experience in customer service in Japan\'s business industry, gained valuable expertise. During 9-year tenure as a store manager at an apparel retail company, successfully managed sales operations and supervised a team of staff members. Additionally, excelled in inventory management and achieved sales targets consistently. Strong communication skills and sense of responsibility enable effective collaboration with colleagues and fulfillment of assigned tasks. Furthermore, ability to understand the needs of customers and provide satisfactory solutions allows exceeding their expectations. Proven track record of delivering exceptional customer service, confident in ability to contribute to organization beyond the value of products and services.
Overview
13
13
years of professional experience
Work History
Kitchen Showroom Advisor
Cleanup Corporation, Nagasaki Showroom
2015.12 - 2017.01
- Provided customer service to visitors at the showroom, listening to their needs and recommending the best products suited to their living environment and lifestyle
- Created product plans and estimates using the company's CAD system, and sent them to end-users
- Collaborated closely with the sales team to share information.
Sales Department Chief
Spread Fashionism Co., Ltd.
2004.04 - 2015.01
- Built and managed sales operations based on localized apparel brand strategies, while training and mentoring staff
- Utilized sales experience to plan and manage sales strategies and budgets aligned with consumer needs
- Consistently achieved over 20% of the annual store budget
- Established strong partnerships with apparel manufacturers, negotiating inventory and promotions as the sales department chief
- Developed and executed SNS promotion strategies using Japanese platforms (primarily blogs) to boost sales and reach new customers
- Analyzed product trends and proposed sales strategies, planning inventory turnover accordingly
- Coordinated projects and negotiations with suppliers, ensuring seamless collaboration between vendors and store staff
- Successfully achieved the highest sales efficiency per square meter at a newly opened major commercial facility
- Fluent in Japanese with deep understanding of Japanese business etiquette and culture
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked well in a team setting, providing support and guidance.
Education
Bachelor of Arts -
Tokyo Kasei University
03.2004
Special Advanced Class -
Chinzei Gakuin High School
03.1999
Skills
Relationship Building
Friendly, Positive Attitude
Customer Service
Problem-Solving
Dependable and Responsible
Interpersonal Communication
Languages
English
Limited Working
Japanese
Native or Bilingual
Timeline
Kitchen Showroom Advisor
Cleanup Corporation, Nagasaki Showroom
2015.12 - 2017.01
Sales Department Chief
Spread Fashionism Co., Ltd.
2004.04 - 2015.01
Bachelor of Arts -
Tokyo Kasei University
Special Advanced Class -
Chinzei Gakuin High School
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