Neh Joyceline
Landover,MD
Summary
Proven Customer Service Representative at AOL Platforms, adept in problem-solving and active listening, enhanced customer loyalty through empathetic resolution of complaints. Collaborated effectively in multidisciplinary teams at Family Wellness Center, showcasing critical thinking and community support skills. Achieved high accuracy in financial transactions, demonstrating exceptional customer service and critical thinking abilities.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
AOL Platforms
01.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Community Support Worker
Family Wellness Center
09.2021 - 01.2024
- Collaborated with multidisciplinary teams to ensure seamless delivery of community support services and optimal client outcomes.
- Approached issues proactively to best meet current and future community needs.
- Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
- Connected clients with appropriate community resources, effectively navigating complex systems on their behalf.
Cashier
Ntarinkon Cooperative Credit Union
03.2013 - 11.2016
- Operated cash register to record transactions accurately and efficiently.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Performed cash, card, and check transactions to complete customer purchases.
Education
Master of Science - Social Works
Capella University
Minnesota City, MN01-2025
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Timeline
Customer Service Representative
AOL Platforms
01.2023 - 09.2024
Community Support Worker
Family Wellness Center
09.2021 - 01.2024
Cashier
Ntarinkon Cooperative Credit Union
03.2013 - 11.2016
Master of Science - Social Works
Capella University
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