Future Bernard
Washington,DC
Summary
Adaptable professional with a strong foundation in recruitment and customer service. Recognized for critical thinking and team collaboration, ready to leverage skills to drive recruitment efficiency and enhance candidate experiences.
Overview
3
3
years of professional experience
Work History
Preliminary Interviewer
Takeoff Initiative
Falls Church, VA
12.2025 - Current
- Analyzed candidate responses to identify strengths and areas for improvement in selection process.
- Developed rapport with candidates, ensuring a positive interview experience throughout recruitment process.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Increased candidate engagement by conducting thorough and personable interviews.
Recruiter/Human Resources Assistant
Signature Solutions LLC
Falls Church, VA
10.2025 - Current
- Sourced and screened candidates using applicant tracking systems to identify top talent.
- Conducted initial phone interviews to evaluate candidate qualifications and fit for roles.
- Conducted preliminary and secondary Zoom interviews to further evaluate candidate qualifications and fit for roles
- Conducted hiring calls
- Monitored recruitment metrics to identify areas for improvement and implemented changes accordingly.
- Supported onboarding procedures by preparing orientation materials and scheduling training sessions.
- Responded to employee inquiries regarding policies, benefits, and procedures to enhance communication.
- Reduced time spent on data entry tasks by creating automated templates for commonly used forms and reports.
Senior Activation Specialist
Apex Metrics Inc
Falls Church, VA
03.2025 - Current
- Oversaw documentation of quality metrics for NDS AT&T Residential Campaign across several offices, driving continuous improvement initiatives based on analysis findings.
- Created requirements for milestones and monitored completion of tasks for QA team.
- Supported sales team in pre and post sales activities by providing expert advice based on extensive knowledge of various pre and post sale scenarios
- Supported sales teams in perfecting sales pitch using up-to-date and accurate product knowledge
- Used customer feedback to diagnose cause of cancellations with and aided in formulating logical solutions in order to boost and maintain activation percentage
Preliminary Interviewer
Ifinite Icons
Falls Church, VA
10.2025 - 11.2025
- Conducted structured interviews to assess candidate qualifications and fit for roles.
- Collaborated with hiring managers to refine interview questions and evaluation criteria.
- Maintained accurate records of candidate interactions and feedback in recruitment system.
- Provided timely updates to candidates regarding interview status and next steps.
Onboarding Manager
Liberty Consulting and Management
New York, NY
05.2025 - 10.2025
- Facilitated onboarding processes for new hires, ensuring smooth integration into organizational culture.
- Developed training materials and resources to enhance employee understanding of company policies.
- Coordinated orientation sessions, providing essential information on roles and responsibilities.
- Implemented digital tools for tracking onboarding progress, enhancing communication with new hires.
- Streamlined onboarding processes for increased efficiency, reducing time-to-productivity for new hires.
- Served as a resource for managers seeking advice or assistance with their department''s unique onboarding needs.
- Streamlined onboarding workflows to improve efficiency and reduce time-to-productivity for new employees.
Onboarding Manager
Adose Capital Marketing
New York, NY
05.2025 - 10.2025
- Supported management in refining onboarding strategies based on participant feedback and industry best practices.
- Served as a resource for managers seeking advice or assistance with their department''s unique onboarding needs.
- Maintained accurate records of employee data and documentation throughout the onboarding process, adhering to company policies and legal requirements.
- Monitored progress of new hires throughout the onboarding process, providing feedback and guidance as necessary.
- Facilitated onboarding processes for new hires, enhancing overall employee integration and satisfaction.
- Coordinated cross-functional communication between departments to ensure smooth transitions for new team members.
- Assisted in compliance training, ensuring all new hires understood company policies and regulations effectively.
Preliminary Interviewer
Wealth. Opportunity. Power. Inc,
New York, NY
03.2025 - 05.2025
- Conducted in-depth interviews to gather qualitative data on participant experiences.
- Analyzed interview responses to identify trends and inform program improvements.
- Collaborated with team members to enhance interview processes and participant engagement strategies.
- Increased candidate engagement by conducting thorough and personable interviews.
- Maintained accurate records of interview outcomes, ensuring timely follow-up and feedback to candidates.
- Conducted phone and video interviews to assess candidates based in remote locations.
- Developed strong rapport with candidates, fostering open communication and trust during interviews.
- Prepared and sent interview confirmation letters to candidates to confirm interview arrangements.
Sales Representative Team Leader/Recruiter's Assistant
Synergy Manhattan
New York, NY
08.2024 - 04.2025
- Conducted in-home consultations, delivering tailored solutions that increased customer satisfaction and loyalty.
- Executed sales strategies to meet weekly targets, consistently identifying upsell and cross-sell opportunities.
- Provided training and mentorship to new team members on best practices for residential sales techniques.
- Maintained accurate records of customer interactions using CRM software, ensuring timely follow-ups and service delivery.
- Fostered strong relationships with clients, leading to repeat business and referrals through exceptional service quality.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Coordinated schedules to arrange management interviews with applicants.
- Managed high-volume requisitions in a timely manner to meet client staffing needs efficiently.
- Studied job descriptions and qualifications to determine applicant requirements.
Hostess
Sakura Japanese Sushi And Grill
Westminster, MD
08.2023 - 05.2024
- Greeted and seated guests promptly, ensuring a welcoming atmosphere.
- Managed reservation system, optimizing table turnover and guest flow.
- Coordinated with kitchen staff to communicate special requests and dietary restrictions.
- Assisted in training new hostesses on customer service standards and procedures.
- Monitored dining area for guest satisfaction, proactively addressing needs and concerns.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Education
Bachelor of Science - Spanish Language And Literature
McDaniel College
Westminster, MD05.2024
Skills
- Data entry
- Interviewing clients
- Data collection
- Telephone etiquette
- Customer service and assistance
- Bilingual in English and Spanish
- Inbound and outbound calls
- Empathy display
- Assertiveness
- Open-mindedness
- Report creation
- Web-based scheduling
- Sales and onboarding training
- Meeting deadlines
- Microsoft office
- Team collaboration
- Active listening
- Team leadership
- Multitasking
- Critical thinking
- Organizational skills
- Effective communication
- Adaptability and flexibility
Languages
Spanish
Full Professional
Timeline
Preliminary Interviewer
Takeoff Initiative
12.2025 - Current
Recruiter/Human Resources Assistant
Signature Solutions LLC
10.2025 - Current
Preliminary Interviewer
Ifinite Icons
10.2025 - 11.2025
Onboarding Manager
Liberty Consulting and Management
05.2025 - 10.2025
Onboarding Manager
Adose Capital Marketing
05.2025 - 10.2025
Senior Activation Specialist
Apex Metrics Inc
03.2025 - Current
Preliminary Interviewer
Wealth. Opportunity. Power. Inc,
03.2025 - 05.2025
Sales Representative Team Leader/Recruiter's Assistant
Synergy Manhattan
08.2024 - 04.2025
Hostess
Sakura Japanese Sushi And Grill
08.2023 - 05.2024
Bachelor of Science - Spanish Language And Literature
McDaniel College