Summary
Overview
Work History
Education
Skills
Timeline
Generic

Frances Cook

Madison,WI

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Hostess/Food Runner

More Brewing Compnay
05.2023 - Current
  • Contributed to positive guest experiences by providing personalized service and attention to special requests or preferences.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.


Guest Service Representative

Links And Tees
04.2021 - 08.2023
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Streamlined check-in and check-out processes for increased efficiency and guest convenience.
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Domestic Helper

Neighborhood Families
09.2018 - 08.2023
  • Maintained entire family's schedule and organized events.
  • Provided attentive childcare with age-appropriate activities to foster growth and development.
  • Cared for houseplants by frequently watering during owners' absence.
  • Cared for pets by providing walks, feeding schedules, grooming assistance, and occasional veterinary visits when necessary.

Education

No Degree - Communication Sciences And Disorders

University of Wisconsin - Madison
Madison, WI
05.2026

Skills

  • Customer Service
  • Reliable and Trustworthy
  • Detail Oriented
  • Patience and Empathy
  • Efficient collaboration
  • Documentation skills
  • Interpersonal and written communication
  • Time Management

Timeline

Hostess/Food Runner

More Brewing Compnay
05.2023 - Current

Guest Service Representative

Links And Tees
04.2021 - 08.2023

Domestic Helper

Neighborhood Families
09.2018 - 08.2023

No Degree - Communication Sciences And Disorders

University of Wisconsin - Madison

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Frances Cook