Catriona Flowers
Fort Lauderdale
Summary
Dynamic customer service professional with proven expertise at Nations Benefits, enhancing satisfaction through active listening and problem resolution. Skilled in managing high-stress situations and maintaining detailed records, I excel in fostering strong customer relations and delivering informed recommendations, ensuring loyalty and repeat business. Proficient in data entry and critical thinking.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Nations Benefits
08.2022 - 02.2025
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Cafeteria Attendant
Jacklyn Academy
02.2019 - 05.2023
- Contributed to a positive work environment through effective communication and teamwork with colleagues.
- Monitored portion control to minimize food waste and maintain consistency in meal presentation.
- Served as a liaison between customers and kitchen staff, relaying dietary needs or special requests efficiently.
Security Officer
G4S Security
01.2019 - 07.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Before and After School Care Assistant
Manatee Bay Elementary School
01.2018 - 09.2020
- Provided first aid and emergency response as required, prioritizing student health and safety at all times.
Customer Service Representative
Walmart
11.2017 - 05.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
Education
Dillard High School
Fort Lauderdale, FLSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Computer proficiency
Timeline
Customer Service Representative
Nations Benefits
08.2022 - 02.2025
Cafeteria Attendant
Jacklyn Academy
02.2019 - 05.2023
Security Officer
G4S Security
01.2019 - 07.2021
Before and After School Care Assistant
Manatee Bay Elementary School
01.2018 - 09.2020
Customer Service Representative
Walmart
11.2017 - 05.2019
Dillard High School
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