G. Marable
Antioch,TN
Summary
Goal-oriented manager with distinguished experience in many industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
17
17
years of professional experience
Work History
Manager of Tire Sales
Bridgestone Retail Operations LLC.
Nashville, TN
01.2023 - 03.2026
- Supervise and coach a team of 15 employees, assigning daily responsibilities.
- Supported team workload during busy periods by taking on additional tasks. during times of higher volume or short staffing.
- Serve approximately 65-100 customers per day.
- Train and develop employees while monitoring performance and providing guidance to improve productivity.
- Resolve approximately 5-12 customer issues daily.
- Consistently exceed the monthly sales target of 70 tires, demonstrating strong sales performance.
- Recognized as a Top Seller of the Month for outstanding sales performance.
Customer Service Team Lead
Sams Club
Nashville, TN
05.2014 - 12.2022
- Led a customer service team of around 7 employees after being promoted for demonstrating enthusiasm and maintaining composure in challenging situations.
- Resolved up to 5 customer service issues a day by applying company processes and policies, ensuring timely updates were provided to customers.
- Coached new team members on service techniques and evaluated performance through a quality assurance program.
- Coached new team members on service techniques and provided scoring through a quality assurance program.
- Took cash and credit card payments via phone, in person, and through email.
- Implemented training programs to develop team skills and improve service quality.
Freight Conductor
CSX Transportaion
Nashville, TN
03.2021 - 02.2022
- Signaled crew members using hand or flag signals, radio communications, and lantern to ensure safe operations.
- Inspected train in motion and stationary to ensure proper functionality and safety compliance.
- Signaled crew members, utilizing hand or flag signals, radio communications and lantern.
- Negotiated and directed train and rail car movement.
- Coordinated communication through various methods to effectively manage train movement.
- Performed air brake and electrical connection coupling.
Team Leader
FedEx Express
Nashville, TN
12.2008 - 05.2014
- Managed 28-30 employee team.
- Led daily operations and supported team members in completing assigned responsibilities accurately and efficiently.
- Trained and coached employees on company procedures, performance expectations, and customer service standards.
- Coordinated daily workflow and adjusted priorities to meet operational demands and deadlines.
- Monitored team performance and helped resolve operational issues to maintain productivity.
- Communicated with management and team members to address scheduling, workflow, and customer-related concerns.
- Maintained a strong focus on accuracy, safety, organization, and timely completion of daily operations.
- Led team in optimizing package sorting processes, improving operational efficiency.
- Trained and mentored staff on safety protocols and best practices in logistics.
Education
High School - Diploma
Glencliff High School
Nashville, TN05-2007
Skills
- Client relations
- Sales forecasting
- Workflow management
- Sales management
- Team leadership
- Problem-solving
- Documentation and reporting
- Attention to detail
Timeline
Manager of Tire Sales
Bridgestone Retail Operations LLC.
01.2023 - 03.2026
Freight Conductor
CSX Transportaion
03.2021 - 02.2022
Customer Service Team Lead
Sams Club
05.2014 - 12.2022
Team Leader
FedEx Express
12.2008 - 05.2014
High School - Diploma
Glencliff High School