Cody Baker
Spring,TX
Summary
Hardworking, motivated, team-player to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Manager of Tire Sales
Firestone Complete Auto Care, BRO
2022.03 - Current
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Monitored stock levels and equipment condition, ordering new stock and equipment.
- Assisted with workload during times of higher volume or short staffing.
- Installed, rotated and balanced tires for automobiles and commercial light trucks.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Designed and launched deals to attract new customers and recapture prior customers for additional purchases.
- Fielded complaints and concerns from customers and fairly investigated inquiries.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Enforced established policy, rules and regulations and procedures to provide safe and efficient working environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Owner/Operator
Topcoat Cabinet Refinishing
2021.04 - 2022.03
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Trained and developed team members to build human capital.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Owner/Operator
Baker Home Services
2017.04 - 2021.03
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Associates Degree
Lone Star College System
Spring, TXHigh School Diploma -
Spring High School
Spring, TX05.2010
Skills
- Company Policies
- Invoice Processing
- Inventory Management
- Operations Management
- Customer Complaint Resolution
- Time Management
- Customer Service
- Shipping and Receiving Oversight
- Sales Process
- Team Building and Leadership
- Decision-Making
- Staff Training and Development
Timeline
Manager of Tire Sales
Firestone Complete Auto Care, BRO
2022.03 - Current
Owner/Operator
Topcoat Cabinet Refinishing
2021.04 - 2022.03
Owner/Operator
Baker Home Services
2017.04 - 2021.03
No Degree - Associates Degree
Lone Star College System
High School Diploma -
Spring High School
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