Cody Baker
Spring,TX
Summary
Hardworking, motivated, team-player to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Manager of Tire Sales
Firestone Complete Auto Care, BRO
03.2022 - Current
- Merchandised tire displays and automotive products, maintaining clean and professional tire bay and waiting area.
- Assisted customers with finding best tires for driving needs and specific vehicles.
- Recorded accurate and complete supply inventory, understanding and appropriately utilizing available special order tire programs.
- Monitored stock levels and equipment condition, ordering new stock and equipment.
- Assisted with workload during times of higher volume or short staffing.
- Installed, rotated and balanced tires for automobiles and commercial light trucks.
- Delegated tasks and managed workload for employees based on daily and weekly schedules.
- Designed and launched deals to attract new customers and recapture prior customers for additional purchases.
- Fielded complaints and concerns from customers and fairly investigated inquiries.
- Trained and developed team members, assigning, supervising and monitoring workload of each team member to achieve optimal individual development and balance of skills during shifts.
- Enforced established policy, rules and regulations and procedures to provide safe and efficient working environment.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Owner/Operator
Topcoat Cabinet Refinishing
04.2021 - 03.2022
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Trained and developed team members to build human capital.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
Owner/Operator
Baker Home Services
04.2017 - 03.2021
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
No Degree - Associates Degree
Lone Star College System
Spring, TXHigh School Diploma -
Spring High School
Spring, TX05.2010
Skills
- Company Policies
- Invoice Processing
- Inventory Management
- Operations Management
- Customer Complaint Resolution
- Time Management
- Customer Service
- Shipping and Receiving Oversight
- Sales Process
- Team Building and Leadership
- Decision-Making
- Staff Training and Development
Timeline
Manager of Tire Sales
Firestone Complete Auto Care, BRO
03.2022 - Current
Owner/Operator
Topcoat Cabinet Refinishing
04.2021 - 03.2022
Owner/Operator
Baker Home Services
04.2017 - 03.2021
No Degree - Associates Degree
Lone Star College System
High School Diploma -
Spring High School
Similar Profiles
Paige SaylorPaige Saylor
Sales and Service Specialist at Firestone Complete Auto Care, BROSales and Service Specialist at Firestone Complete Auto Care, BRO
Jayden EnabnitJayden Enabnit
C Technician at Firestone Complete Auto Care, BROC Technician at Firestone Complete Auto Care, BRO
Cole RevlettCole Revlett
Sales and Service Specialist at Firestone Complete Auto Care, BROSales and Service Specialist at Firestone Complete Auto Care, BRO