Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Helen Ronquillo-Cedillo

Laverne,CA

Summary

Goal-oriented manager with distinguished experience in customer service industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.

Overview

6
6
years of professional experience

Work History

Tire Sales Manager

Firestone Complete Auto Care
03.2023 - Current
  • Increased tire sales by implementing targeted marketing strategies and cultivating strong relationships with customers.
  • Developed customized tire solutions for clients, resulting in higher customer satisfaction and loyalty.
  • Managed inventory effectively to ensure optimal stock levels and minimize backorders or delays.
  • Streamlined sales processes, enhancing efficiency and productivity within the team.
  • Collaborated with suppliers to negotiate favorable pricing and secure exclusive deals, increasing profitability for the company.

Service Advocate

Target
08.2021 - 03.2023
  • Improved customer satisfaction by promptly addressing inquiries and resolving issues.
  • Enhanced client retention through exceptional service delivery and proactive communication.
  • Streamlined workflow processes by identifying inefficiencies and implementing improvements.
  • Supported team members, fostering a collaborative and productive work environment.
  • Maintained detailed knowledge of company products and services to provide accurate information to clients.
  • Assisted in training new employees, sharing best practices for achieving success as a Service Advocate.
  • Demonstrated empathy and active listening skills when dealing with frustrated customers, diffusing tense situations effectively.

Team Member

Baskin Robbins Ice Cream
07.2019 - 09.2021
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.

Coordinator of Youth Ministry

Holy Name Of Mary
08.2017 - 12.2019
  • Enhanced youth engagement by incorporating creative and interactive activities in ministry programs.
  • Collaborated with church leadership to develop and implement effective strategies for youth outreach and involvement.
  • Recruited trained, and supervised volunteer teams to effectively support various aspects of the youth ministry program.
  • Established safe spaces for young people experiencing challenges or crises, offering guidance, support, and resources as needed.
  • Coordinated with other ministries within the church organization enhancing interdepartmental cooperation which led to well-rounded programming.

Education

Bachelor of Science - Health Administration

California State University - Northridge
Long Beach, CA
05.2025

High School Diploma -

Bonita High School
La Verne, CA
06.2021

Skills

  • Invoice Processing
  • Company Policies
  • Multitasking
  • Time management
  • Adaptability
  • Customer relationship management
  • Customer Service
  • Appointment Scheduling
  • Operating Procedures and Policies

Languages

Spanish
Native or Bilingual

Timeline

Tire Sales Manager

Firestone Complete Auto Care
03.2023 - Current

Service Advocate

Target
08.2021 - 03.2023

Team Member

Baskin Robbins Ice Cream
07.2019 - 09.2021

Coordinator of Youth Ministry

Holy Name Of Mary
08.2017 - 12.2019

Bachelor of Science - Health Administration

California State University - Northridge

High School Diploma -

Bonita High School

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Helen Ronquillo-Cedillo