Gabriel Pozo
Kissimmee,FL
Summary
I am an well composed , insightful, and attentive customer service representative with about 10 years of achieving customer satisfaction through active listening and problem solving. I pride myself on not only keeping people happy, but also being an independent and quick thinking team player. I am always looking to adapt and improve as I believe that a true master is an eternal student.
Overview
1
1
Certification
Work History
Professional Driver
Lyft Driver Service
2023 - Current
- Enhanced route planning efficiency for optimized travel time and fuel consumption.
- Improved customer satisfaction by providing timely and efficient transportation services.
- Maintained a clean and organized vehicle to ensure a comfortable and safe experience for passengers.
- Established positive relationships with clients, fostering repeat business opportunities for the company.
Foreign Exchange Market Analyst/ Investor
Top Forex Targets
2019 - 2022
- Worked alongside a collective of investors in pursuit of reaching weekly, monthly and yearly investment goals.
- Managed risk to reward ratios based on economic calendar , global politics , and loosening or strengthening of financial institutions monetary policies
- Analyzed week to week chart data via intraday charts to find the best market conditions for investment opportunities
Security Professional (Event, Airport, HBO)
Allied Universal Security Services
2017 - 2018
- Reduced security risks by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Fashioned detailed incident reports giving clear summarization on daily events.
- Assisted in preventing unauthorized access to secure areas through vigilant monitoring and enforcement of access control measures.
- Maintained a safe environment for travelers by consistently enforcing airport safety regulations and protocols.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Enhanced system efficiency by monitoring and maintaining console operations for optimal performance.
- Optimized venue logistics for smooth event flow and positive attendee feedback.
Film Crew
AMC Theatres
11.2013 - 2016
- Maintained a safe and clean environment for patrons by performing regular facility checks and resolving any issues promptly.
- Provided exceptional customer service, addressing passenger inquiries and assisting with directions within the building.
- Accrued accurate records of attendance by diligently scanning tickets at the entrance.
- Contributed to increased revenue by upselling promotional deals and theatre memberships.
- Derived customer satisfaction by providing quick, efficient, and accurate cash transactions.
Education
No Degree - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
New York, NY07.2027
Skills
- Time Management
- Customer Retention
- Complaint Handling
- Multitasking Abilities
- Effective Communication
- Written Communication
- Problem Solving
- Attention to Detail
- Team Collaboration
- Computer Proficiency
- Microsoft Office
- Sales and Upselling
Accomplishments
- Awarded “Employee of the Month” in 2016 and won contest for selling the most AMC Stubs memberships in the entire nation.
- Completed 150 hour Get me Trading Foreign Exchange Market and Stock analyst investment course.
Education And Skills
- Borough of Manhattan Community College Computer Science Major, New York, 2023
- 8 and 16 hour security certifications, New York, 2017
- Top Forex Targets and Get me Trading comprehensive course, New York, 2020
Certification
- Security License - 2017 - 2018
Languages
Spanish
Native or Bilingual
Timeline
Film Crew
AMC Theatres
11.2013 - 2016
Professional Driver
Lyft Driver Service
2023 - Current
Foreign Exchange Market Analyst/ Investor
Top Forex Targets
2019 - 2022
Security Professional (Event, Airport, HBO)
Allied Universal Security Services
2017 - 2018
No Degree - Computer Science And Programming
Borough of Manhattan Community College of The City University of New York
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