Gabby Cañas
Summary
Motivated and detail-oriented professional with diverse experience in customer service, retail, and team coordination. Possessing strong communication skills, excels in managing time effectively and providing exceptional service in fast-paced environments. Ability to collaborate effectively with teams and adapt to changing demands has been instrumental in success. Passionate about continuous learning and committed to delivering high-quality results in all areas of work.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Restaurant Server
La Piscina Ceviches & Fajitas
02.2024 - Current
- Have a strong understanding of the menu, including food and drink offerings, specials, and ingredients. Make recommendations to guests based on their preferences and dietary needs.
- Accurately take guest orders, ensuring no details are missed. Relay orders to the kitchen in a timely manner and ensure that modifications or special requests are communicated clearly.
- Deliver a high level of service, including checking in with guests during their meal, refilling drinks, ensuring satisfaction, and providing extra attention to those with special needs or dietary restrictions.
- Promote menu items, specials, and drinks to enhance the dining experience and increase sales.
- Process payments accurately, present checks, and handle credit card transactions or cash with professionalism.
- Maintain a clean and organized section throughout the shift. Assist with resetting tables for new guests and keep service areas tidy and stocked with necessary supplies.
Food Runner
La Piscina Ceviches & Fajitas
01.2023 - 02.2024
- Ensure the timely and accurate delivery of food orders from the kitchen to the correct table. Prioritize food safety, including checking the temperature of dishes.
- Relay any special guest requests (e.g., dietary restrictions, allergies) to the kitchen or servers. Work with the kitchen team to resolve any issues regarding food preparation or delays.
- Provide assistance to servers by answering guest questions about menu items, ingredients, or preparations. Help maintain the restaurant's flow by addressing any immediate needs of the customers during their meal.
- Keep the dining area organized and clean, ensuring tables are cleared promptly and that the floor and service stations are free of clutter.
- Assist waitstaff with drink refills, clearing plates, and ensuring guests have a positive experience by responding to any immediate needs.
Host
La Piscina Ceviches & Fajitas
03.2022 - 01.2023
- Greet and escort guests to their tables promptly, communicating any delays and offering additional hospitality services as needed.
- Manage and confirm reservations in OpenTable, prioritizing special requests and ensuring seamless accommodations.
- Coordinate nightly seating assignments, collaborating with kitchen staff, management, and servers prior to service.
- Conduct multiple nightly walk-throughs to update OpenTable, ensure guest satisfaction, and communicate service needs to wait and bussing staff.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Seasonal Light Show Staff
Mozart's Coffee Roasters
11.2021 - 01.2022
- Quickly promoted to Lead Main Deck due to ability to effectively communicate and coordinate runners and event staff in fast paced environment while providing excellent customer service
- Processed POS transactions, delivered meals, expedited runners and food, bussed tables as needed, and simultaneously managed the check-in and flow of both VIP and General Admission customers
- Acted as liaison between staff and management
- Managed table setup/takedown duties between nightly seatings
- Awarded Miles of Smiles for outstanding customer service
Fashion Trend Analyst
The Edit Advisory
08.2021 - 09.2021
- Assisted in capturing and organizing trend-related imagery to identify emerging fashion patterns.
- Supported the creation of the final project by analyzing visual data, contributing insights, and ensuring a cohesive presentation of trends.
- Collaborated with the team to develop trend reports and visual content that highlighted key fashion influences.
Sales Associate
Rags Consignment
12.2019 - 10.2020
- Processed POS transactions, including cash, credit purchases, and payouts
- Assisted customers with purchase selections, created floor displays, and processed consignment intake and retrieval
- Reconciled the cash register at beginning and end of shift
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Head Tutor
Yedi Academy
08.2018 - 05.2019
- Tutored at-risk elementary school students in various academic subjects, while also teaching life skills, coping strategies, and mindfulness techniques.
- Provided individualized support to help students improve their academic performance, develop emotional resilience, and build essential life skills.
- Fostered a positive learning environment, tailored lessons to meet students' needs, and encouraged personal growth both inside and outside the classroom.
Arts Advocacy Intern
Texas Cultural Trust
05.2018 - 07.2018
- Assisted with office tasks, including organizing documents, managing communications, and conducting research for advocacy initiatives.
- Supported donor outreach efforts, both individual and institutional.
- Maintained databases, contributed to social media, and helped prepare materials to promote arts funding and community involvement.
Education
General Studies - Pre-Health Sciences
Austin Community College
Austin, TXSkills
- Attentive customer service provider
- Extensive retail experience
- Effective communicator
- Collaborative team player
- Excellent time management and organizational skills
- Detail-oriented
- Server etiquette
- Task prioritization
Pronouns
she/her
Certification
- Food Handler's Certificate
- TABC License
Hobbies and Interests
- Photography
- Reading
- Skin care
- Certified scuba dive
Relevant School Experience
Alpha Gamma Pi Chapter of Phi Theta Kappa - Honor Society for 2-year colleges that recognizes academic achievement and provides learning opportunities to further themselves as scholars and leaders
Languages
Spanish
Professional Working
Interests
- Baking
- Enthusiast of skincare rituals and self-care practices that promote overall well-being
- Certified scuba diver
- I have a passion for photography and editing photos
Timeline
Restaurant Server
La Piscina Ceviches & Fajitas
02.2024 - Current
Food Runner
La Piscina Ceviches & Fajitas
01.2023 - 02.2024
Host
La Piscina Ceviches & Fajitas
03.2022 - 01.2023
Seasonal Light Show Staff
Mozart's Coffee Roasters
11.2021 - 01.2022
Fashion Trend Analyst
The Edit Advisory
08.2021 - 09.2021
Sales Associate
Rags Consignment
12.2019 - 10.2020
Head Tutor
Yedi Academy
08.2018 - 05.2019
Arts Advocacy Intern
Texas Cultural Trust
05.2018 - 07.2018
- Food Handler's Certificate
- TABC License
General Studies - Pre-Health Sciences
Austin Community College
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