Tikyvah Nesbitt
Bowie,MD
Summary
Results driven transportation and security professional with 9+ years of progressive experience in safety-sensitive operations, team leadership, passenger service, security management, and emergency response. Proven track record of maintaining safe and efficient operations while supervising personnel, resolving complex situations, conducting detailed inspections and investigations, and communicating effectively with customers, management, dispatch, and law enforcement. Recognized for professionalism, sound judgment, reliability, and the ability to remain calm and decisive in high-pressure environments. Brings a strong combination of leadership, safety awareness, operational coordination, and exceptional customer service, with a commitment to protecting people, improving operations, and delivering dependable results.
Overview
10
10
years of professional experience
Work History
Transit Bus Operator
MetroAccess Transportation
Capitol Heights, Maryland
02.2023 - 07.2026
- Operated transit buses safely while ensuring timely arrivals and departures.
- Assisted passengers with disabilities, promoting accessibility, safety, and comfort during travel.
- Monitored assigned bus routes and adapted to changing traffic and road conditions.
- Conducted routine vehicle inspections and identified maintenance needs proactively.
- Collaborated with dispatch to coordinate route changes and improve operational efficiency.
- Maintained a professional and courteous approach when interacting with passengers, dispatch personnel, and other staff.
- Followed transportation safety procedures, company policies, and applicable operating standards.
Security Field Supervisor
CIS Resources Protective Services
Washington, DC
04.2019 - 02.2023
- Supervised security personnel and ensured compliance with established security protocols and service standards.
- Coordinated incident response efforts and collaborated with law enforcement when necessary.
- Conducted regular site inspections to identify vulnerabilities and improve safety measures.
- Reviewed and analyzed security reports, providing actionable information to upper management.
- Strengthened client relationships through effective communication, professionalism, and trust-building.
- Conducted routine security assessments and implemented appropriate protocols to address identified risks.
- Provided guidance and support to security officers during daily operations and emergency situations.
Security Supervisor
Masters Security
Washington
08.2016 - 04.2019
- Supervised daily security operations and ensured safety procedures were consistently followed.
- Trained and mentored junior security personnel on security best practices and emergency response procedures.
- Developed and implemented security policies designed to improve operational efficiency and safety.
- Conducted thorough investigations of security incidents and documented findings for management review.
- Monitored surveillance systems to identify potential threats and responded proactively to minimize risks.
- Collaborated with law enforcement agencies during critical incidents and emergency responses.
- Evaluated employee performance and provided constructive feedback to support professional development.
- Maintained a strong focus on customer service, safety, professionalism, and compliance.
Education
Central High School
Capitol Heights, MarylandSkills
- Transit Bus Operations
- Passenger Assistance
- Disability & Accessibility Services
- Defensive & Safety-Focused Driving
- Route Management
- Vehicle Inspections
- Dispatch Coordination
- Incident Response
- Emergency Procedures
- Risk Identification
- Security Operations
- Security Supervision
- Security Investigations
- Surveillance management
- Site Assessments
- Law Enforcement Coordination
- Personnel Management
- Employee Training & Mentoring
- Report Writing
- Customer Service
- Conflict Resolution
- Professional Communication
Professional strengths
- Safety & Compliance: Strong commitment to maintaining safe transportation and security environments.Leadership: Experienced in supervising, training, mentoring, and evaluating personnel.Communication: Effective communicator with passengers, clients, employees, dispatchers, management, and law enforcement.Problem Solving: Able to respond calmly and effectively to changing traffic conditions, security concerns, emergencies, and operational challenges.Reliability: Consistent, professional, and dependable in safety-sensitive and customer-facing environments.
Timeline
Transit Bus Operator
MetroAccess Transportation
02.2023 - 07.2026
Security Field Supervisor
CIS Resources Protective Services
04.2019 - 02.2023
Security Supervisor
Masters Security
08.2016 - 04.2019
Central High School