Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Gabby Lord

Anderson,SC

Summary

Dynamic customer service professional with a proven track record at Electric City Animal Clinic, excelling in conflict resolution and enhancing client loyalty. Skilled in active listening and data entry, I consistently exceeded performance metrics, delivering personalized solutions that fostered repeat business and a welcoming environment.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Electric City Animal Clinic
Anderson, SC
10.2022 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Enhanced customer loyalty by offering personalized solutions tailored to individual needs.

Front Office Assistant

Evan’s Urgent Care
Evans, GA
08.2016 - 12.2021
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Responded to inquiries from callers seeking information.
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Handled financial transactions accurately by processing payments, issuing receipts, and maintaining detailed records of all transactions.

Education

Bachelor In Criminal Justice -

Georgia Southern University
Statesboro, GA
05.2024

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Client relations
  • Professional telephone demeanor
  • Scheduling

Accomplishments

Presidents List (maintained 4.0 GPA) during my time at GSU

Certification

Certified Nursing Assistant (CNA)

Timeline

Customer Service Representative

Electric City Animal Clinic
10.2022 - Current

Front Office Assistant

Evan’s Urgent Care
08.2016 - 12.2021

Bachelor In Criminal Justice -

Georgia Southern University