Gabby Sierra
Los Angeles,CA
Summary
Dedicated sales manager with a strong focus on driving results and inspiring team members. Possessing extensive expertise in expanding into untapped markets and promoting product lines. Known for being a highly effective mentor, constantly evaluating individual and group performance to identify areas for improvement and establish ambitious goals.
Overview
13
13
years of professional experience
Work History
Sales Manager
Honda Noho/ Acura of Los Angeles
01.2024 - Current
- Assisted upper management in establishing annual budgets, setting realistic sales targets, and monitoring progress toward financial objectives.
- Conducted comprehensive market research to identify emerging trends in the automotive industry and make informed decisions regarding inventory offerings accordingly.
- Enhanced customer satisfaction levels by providing exceptional service and addressing concerns promptly.
- Maintained high standards of professionalism by enforcing ethical business practices among all staff members involved in sales transactions.
- Fostered a positive work environment by promoting teamwork, open communication, and ongoing professional development opportunities for staff members.
- Implemented employee training programs focused on product knowledge, negotiation tactics, and closing techniques to enhance overall sales team effectiveness.
- Streamlined sales process with the integration of CRM tools, resulting in improved lead tracking and follow-up procedures.
- Ordered and maintained suitable inventory of new and pre-owned vehicles to achieve volume and gross profit objectives.
Sales Manager
Acura Of Sherman Oaks
02.2015 - 12.2023
- Increased sales volume and expanded product line to new retailers, warehouse clubs and natural food chains.
- Facilitated business by implementing practical networking techniques.
- Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
- Collaborated with advertising group to create uniformity between advertising messages and retail incentives.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Communicated product quality and market comparisons by creating sales presentations.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Managed revenue models, process flows, operations support and customer engagement strategies.
- Implemented systems and procedures to increase sales.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited and hired top-level talent to add value and expertise to sales department.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
Finance Manager
Acura Of Sherman Oaks
02.2017 - 12.2023
- Trained new and existing staff members in various financial procedures to prepare for job requirements.
- Monitored budget and revenue trends, compiling reports for company leadership to inform decision-making.
- Reviewed documentation and identified financial discrepancies where applicable.
- Supported operations management, sales, and marketing efforts to increase revenue and overall financial health.
- Processed invoices and contacted appropriate parties for timely payment receipt.
- Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Created financial dashboards to provide insights into key performance indicators.
- Improved overall financial reporting by streamlining control processes and reporting structures.
Sales Associate
Acura Of Sherman Oaks
01.2016 - 01.2017
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Generated new sales leads to achieve and exceed monthly sales goals
Service Advisor
Acura Of Sherman Oaks
02.2015 - 08.2016
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Handled customer issues with confidence, using complex problem solving to provide effective resolution.
- Organized documentation for new sales, warranties and service program sign-ups to provide proof of transaction.
BDC Manager
BMW Of Sherman Oaks
01.2012 - 02.2015
- Logged customer comments in dealer management system for follow-up.
- Posted appointments on internal board to notify sales department.
- Incorporated scripts to encourage uniform communication when scheduling sales and service appointments.
- Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
- Trained team to answer incoming phone calls and schedule appointments for sales team.
- Partnered with subject matter experts in continuous improvement process, upgraded data quality and recommended innovative information management strategies.
- Analyzed content access, retention and evaluation projects to maintain nonstop information repository.
- Identified and resolved data-handling errors and hardware conflicts to maintain organizational IMS infrastructure.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Met existing customers to review current services and expand sales opportunities.
- Drove store revenue by offering customers accessories and related purchases to complete selections.
- Consulted with businesses to supply accurate product and service information.
- Built diverse and consistent sales portfolio.
- Generated advertising brochure for vendor use.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Engaged with internet customers and scheduled appointments electronically for added customer convenience.
- Generated promotional letters, postcards and emails to encourage customers to visit dealership.
- Conducted calling blitzes for select customer demographics to support marketing initiatives.
- Deployed optimal reporting software and developed dashboards and reporting systems for data summaries.
- Helped team achieve goals to boost sales and build morale.
Skills
- Financial Management
- Performance Analysis
- Strategic Planning
- Workflow Coordination
- Verbal and Written Communication
- Continuous Improvement
- Staff Training
- Departmental Oversight
- Coaching and Training
- Customer Satisfaction
- Portfolio Management
- Employee Motivation
- Sales Development
- Profitability improvement
- Price Structuring
- Pipeline Maintenance
- Goal Setting
- Policy Enforcement
- Advertising and marketing
Languages
Spanish
Native or Bilingual
Timeline
Sales Manager
Honda Noho/ Acura of Los Angeles
01.2024 - Current
Finance Manager
Acura Of Sherman Oaks
02.2017 - 12.2023
Sales Associate
Acura Of Sherman Oaks
01.2016 - 01.2017
Sales Manager
Acura Of Sherman Oaks
02.2015 - 12.2023
Service Advisor
Acura Of Sherman Oaks
02.2015 - 08.2016
BDC Manager
BMW Of Sherman Oaks
01.2012 - 02.2015