Energetic professional in hospitality, known for high productivity and efficient task completion. Possess specialized skills in customer service, order accuracy, and time management. Excel in communication, teamwork, and adaptability, ensuring exceptional experiences for customers.
Overview
3
3
years of professional experience
Work History
Bartender/Waiter
Dupuy's Seafood and Steak
08.2022 - Current
Greeted customers, answered questions, and recommended specialty dish's to increase profits.
Followed up on guest requests in a timely manner.
Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
Increased beverage sales with food and drink pairing suggestions to suit unique customer preferences.
Conducted daily side work duties such as polishing glasses, restocking condiments/silverware, and maintaining the restaurant's cleanliness.
Completed cleaning duties by sweeping and mopping floors, and organizing/tidying up the server station.
Implemented feedback from customers to improve service quality and menu offerings.
Assisted other servers as needed during peak hours or special events.
Maintained safety and sanitation standards with firm enforcement amongst bar staff.
Resolved customer complaints in a professional manner.
Remained calm and poised during busy periods, promoting great customer service to guests.
Developed good working relationships with fellow employees through effective communication.
Maintained the flow of the restaurant by helping support staff clean tables, expo dishes, seat guests, and make customers' drinks.
Trained and mentored new employees such as busboys, food expeditors, cashiers, waiters, and bartenders.
Maintained a professional, yet open and casual manner while speaking to customers and fellow staff.
Education
High School Diploma -
Kaplan High School
Kaplan, LA
05-2024
Skills
Customer service
Team collaboration
Time management
Communication skills
Problem solving
Conflict resolution
Attention to detail
Computer skills
Adaptability and flexibility
Positive attitude
Professionalism
Continuous improvement
Workflow optimization
Detail orientation
Drive for improvement
Accomplishments
Received the American Legion School Award Medal upon graduation based on Courage, Honor, Leadership, and Patriotism.