Gabe Masukawa
Beaverton,United States
Summary
Experienced leadership professional with strong background in team management and operational efficiency. Skilled in coordinating tasks, streamlining processes, and fostering collaborative environment to achieve company goals. Known for adaptability and reliability in dynamic settings. Proficient in communication, problem-solving, and strategic planning.
Overview
10
10
years of professional experience
Work History
All Men's World Assistant Department Manager
Nordstrom
12.2022 - Current
- Led and executed yearly increases in net sales across a $7M business
- Created a welcoming sales environment that maintains accountability through daily check-in and check-outs, coaching in the moment, and bi-weekly performance conversations
- Hired, recruited, and developed salespeople into the top 10% of the company, as well as train future leaders into management roles
- Managed teams of over 40 sales associates at a time, teaching how to offer excellent customer service, the art of selling in the style of fashion, and extensive product knowledge of over 50 brands
- Brought in or strengthened relationships with numerous brands resulting in a better line of communication in response to a constantly evolving environment
Logistics & Fulfillment Processor
Nordstrom
11.2021 - 12.2022
- Processed customer orders accurately and efficiently to ensure timely fulfillment.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Resolved customer inquiries and issues promptly, enhancing overall satisfaction levels.
- Adhered to strict deadlines for processing applications, ensuring timely approvals and client satisfaction.
- Enhanced team collaboration, sharing best practices for efficient processing techniques.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
Meeting Event Manager
Westview High School
08.2016 - 12.2022
- Coordinated logistics for school events, ensuring seamless execution and participant satisfaction.
- Developed event timelines and schedules, optimizing resource allocation and team collaboration.
- Recruited trained, and managed teams of volunteers to assist with event operations and logistics.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
Special Education Caretaker
Washington County District
07.2016 - 02.2020
- Supported special needs students, enhancing learning through tailored strategies.
- Collaborated with parents to ensure consistent support at school and home.
- Improved academic outcomes and life skills, fostering inclusivity.
- Developed personalized education plans with strong parent partnerships.
Customer Sales Lead
Office Depot
06.2016 - 12.2019
- Led customer engagement initiatives to boost sales performance and enhance client relationships.
- Trained and mentored sales team members on product knowledge and effective selling techniques.
- Collaborated with cross-functional teams to streamline operations and improve overall customer satisfaction.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries promptly.
Education
Bachelor of Arts - Advertising, B.A, Japanese Language
University of Oregon
Eugene, OR07.2021
Skills
- Team development
- Leadership in customer support
- Adaptive problem-solving abilities
- Building client partnerships
- Evidence-based decision making
- Presentation enhancement strategies
- Strategic trend evaluation
- Proficient in Excel functions
- Eager to learn
- Collaborative team member
Timeline
All Men's World Assistant Department Manager
Nordstrom
12.2022 - Current
Logistics & Fulfillment Processor
Nordstrom
11.2021 - 12.2022
Meeting Event Manager
Westview High School
08.2016 - 12.2022
Special Education Caretaker
Washington County District
07.2016 - 02.2020
Customer Sales Lead
Office Depot
06.2016 - 12.2019
Bachelor of Arts - Advertising, B.A, Japanese Language
University of Oregon