Gaberiel West
ARLINGTON,TX
Summary
Dedicated professional with a background in customer service, sales, and retirement-benefit support, bringing strong communication, patience, and problem-solving skills. Experienced in explaining complex information clearly, adapting to people’s needs, and creating positive, supportive interactions.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Benefits specialist
Willis Towers Watson
Richardson, Texas
10.2023 - Current
- Respond to calls from active employees and corporate retirees about pension estimates, retirement timelines, and payment options.
- Process retirement case files, including estimates, monthly annuity setup, lump-sum calculations, and survivor-benefit verification.
- Review marriage and death certificates and Qualified Domestic Relations Orders (QDROs) to support compliant pension payments.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Sales Representative
2020 companies
Dallas, TX
05.2023 - 09.2023
- Presented product information to retail customers for 2020 Companies sales events.
- Developed key customer relationships to increase sales.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Researched competitors' products, prices, and sales techniques.
Outdoor Service Consultant
TruGreen Lawn Care
Dallas, Texas
03.2021 - 02.2023
- Used satellite imagery to assess properties, prepare quotes, present service options, and close sales.
- Advised customers on service options and account questions.
- Documented customer details in service management systems.
- Produced repair and installation orders and updated master schedule with assignments.
Customer Service Representative
Alorica
Houston, Texas
02.2020 - 02.2021
- Resolved billing, account, and order questions for Alorica customers.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- De-escalated upset customers using calm, professional communication techniques.
- Verified customer information before making account updates or changes.
- Followed quality standards, compliance rules, and call center policies.
- Documented customer interactions in CRM and support ticket systems.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ 01.2024 - 09.2026
North Garland High School
Garland, TXSkills
- Benefits administration
- Pension plan administration
- Employee benefits education
- Policy compliance guidance
- Case management
- Customer service
- Data entry
- Microsoft Excel
- Process improvement
- Task prioritization
- Stakeholder engagement
- Team leadership
- Conflict resolution
- Active listening
- Critical thinking
- Flexible and adaptive
- Learning strategies
- Relationship building
Timeline
Bachelor of Science - Psychology
University of Phoenix
01.2024 - 09.2026
Benefits specialist
Willis Towers Watson
10.2023 - Current
Sales Representative
2020 companies
05.2023 - 09.2023
Outdoor Service Consultant
TruGreen Lawn Care
03.2021 - 02.2023
Customer Service Representative
Alorica
02.2020 - 02.2021
North Garland High School