Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Timeline
Generic

Gabino Delgado

Boynton Beach,FL

Summary

Ten years in customer service and sales, effectively enhancing customer engagement through technical knowledge and CRM utilization. Developed targeted marketing initiatives that significantly increased new customer acquisitions.

Overview

1
1
Certification
13
13
years of professional experience

Work History

Customer Service Representative

Transworld Systems Inc.
Santa Rosa, CA
09.2025 - Current
  • Handled over 50 calls per day while maintaining 95% quality score and exceeding all metrics.
  • Maintained knowledge of company services to support customer needs effectively.
  • Recorded and tracked customer interactions in the company's CRM system accurately.

Owner/Operator

Uplink communications
Boynton Beach, FL
11.2015 - 06.2025
  • Developed and launched marketing website to enhance online presence and attract new customers
  • Managed internet PPC and print advertising
  • Recruited and trained equipment installers to maintain high service standards and customer satisfaction
  • Managed incoming calls from prospective Dish Network subscribers to ensure effective communication and support
  • Authorized Dish Network Retailer

Customer Service Representative

palmbeachhomesandcondos.com
West Palm Beach, FL
01.2014 - 10.2015
  • Engaged newly registered website users via telephone, email, and Zendesk to assist with inquiries and enhance user experience
  • Developed custom property searches tailored to prospective buyers' criteria, facilitating informed decision-making
  • Administered website's backend MLS software, Boomtown Real Estate CRM, ensuring accurate and up-to-date property listings
  • Managed email campaigns using Salesforce software

Education

Associate Of Arts -

Miami Dade College
North Miami, FL

Skills

  • Customer relationship management
  • CRM management
  • CRM software
  • Call handling
  • Sales support
  • Customer engagement
  • Customer retention
  • Problem resolution
  • Computer proficiency
  • Live chat support
  • Communication skills

Certification

CompTia A+ computer technician certification

Accomplishments

  • Highest Customer Retention Award from Dish Network, Q3-4, 2023

Timeline

Customer Service Representative

Transworld Systems Inc.
09.2025 - Current

Owner/Operator

Uplink communications
11.2015 - 06.2025

Customer Service Representative

palmbeachhomesandcondos.com
01.2014 - 10.2015

Associate Of Arts -

Miami Dade College
Gabino Delgado