Ten years in customer service and sales, effectively enhancing customer engagement through technical knowledge and CRM utilization. Developed targeted marketing initiatives that significantly increased new customer acquisitions.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Customer Service Representative
Transworld Systems Inc.
Santa Rosa, CA
09.2025 - Current
Handled over 50 calls per day while maintaining 95% quality score and exceeding all metrics.
Maintained knowledge of company services to support customer needs effectively.
Recorded and tracked customer interactions in the company's CRM system accurately.
Owner/Operator
Uplink communications
Boynton Beach, FL
11.2015 - 06.2025
Developed and launched marketing website to enhance online presence and attract new customers
Managed internet PPC and print advertising
Recruited and trained equipment installers to maintain high service standards and customer satisfaction
Managed incoming calls from prospective Dish Network subscribers to ensure effective communication and support
Authorized Dish Network Retailer
Customer Service Representative
palmbeachhomesandcondos.com
West Palm Beach, FL
01.2014 - 10.2015
Engaged newly registered website users via telephone, email, and Zendesk to assist with inquiries and enhance user experience
Developed custom property searches tailored to prospective buyers' criteria, facilitating informed decision-making
Administered website's backend MLS software, Boomtown Real Estate CRM, ensuring accurate and up-to-date property listings
Managed email campaigns using Salesforce software
Education
Associate Of Arts -
Miami Dade College
North Miami, FL
Skills
Customer relationship management
CRM management
CRM software
Call handling
Sales support
Customer engagement
Customer retention
Problem resolution
Computer proficiency
Live chat support
Communication skills
Certification
CompTia A+ computer technician certification
Accomplishments
Highest Customer Retention Award from Dish Network, Q3-4, 2023