Gabrelle Terrill
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative/Billing and Coding Associate
Signature Proformance
Omaha, NE
07.2022 - 04.2026
- Answered customer inquiries and provided accurate information regarding products and services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Coordinated with healthcare providers to resolve billing discrepancies.
- Educated staff on proper coding practices and billing procedures.
- Processed medical claims using industry-standard billing software.
- Processed medical claims accurately using electronic billing systems.
- Verified insurance eligibility and benefits for patients before services.
- Reviewed medical documentation to ensure accuracy of billing codes.
- Maintained updated knowledge of applicable federal and state regulations for healthcare industry reimbursement procedures.
- Ensured compliance with HIPAA guidelines regarding patient privacy protection.
- Identified errors in coding and corrected them accordingly.
Customer Service Representative
Insight Global
Philadelphia, PA
08.2021 - 07.2022
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Answered inbound calls, chats and emails to facilitate customer service.
Customer Service Agent
Maximus Call Center
Lawrence, KS
05.2020 - 08.2021
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Provided product information to customers in a timely manner.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Updated customer records in the CRM system accurately with each interaction.
- Generated monthly performance metrics for tracking progress towards goals.
Customer Service Representative
Walmart
Kansas City, MO
10.2016 - 05.2019
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
General Studies
Northeast High School
Kansas City, MOSkills
- Information Security
- Call Management
- Account updating
- Report Generation
- Problem resolution
- Client retention strategies
- Performance metrics tracking
- Active listening
- Time management
- Effective communication
- Escalation management
- Team collaboration
- Decision-making
- Technical support
- Medical billing
- CRM software
Timeline
Customer Service Representative/Billing and Coding Associate
Signature Proformance
07.2022 - 04.2026
Customer Service Representative
Insight Global
08.2021 - 07.2022
Customer Service Agent
Maximus Call Center
05.2020 - 08.2021
Customer Service Representative
Walmart
10.2016 - 05.2019
General Studies
Northeast High School