Gabriel Adams
Dallas
Summary
Dynamic Collections Manager at SWC with a proven track record in risk assessment and enhancing customer relations. Successfully implemented strategic collection plans, improving efficiency and resolving discrepancies. Known for exceptional organization and fostering client loyalty, driving repeat business through effective communication and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Collections Manager
SWC
01.2023 - 02.2025
- Researched accounts and completed due diligence to resolve collection problems.
- Reviewed, researched, and corrected discrepancies and customer concerns.
- Improved overall collections efficiency by implementing strategic collection plans and processes.
- Oversaw daily posting of payments to customer accounts.
- Enhanced team performance through regular training, coaching, and feedback sessions.
Sales Manager
Progressive
03.2020 - 12.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
Customer Relations Manager
Ultimate Medical Academy Online Operations
01.2018 - 02.2020
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Developed strong relationships with key clients, resulting in increased loyalty and repeat business.
- Contributed to product development efforts by providing insights on consumer preferences gathered from direct client interactions and feedback analysis.
- Managed customer relations on ongoing basis to maximize customer retention.
Education
Bachelor Of Business Administration - Business
University Phoenix
Remote10.2024
Skills
- Risk assessment capabilities
- Past due balance management
- Customer service management
- Exceptional organization
- Customer relations
Timeline
Collections Manager
SWC
01.2023 - 02.2025
Sales Manager
Progressive
03.2020 - 12.2022
Customer Relations Manager
Ultimate Medical Academy Online Operations
01.2018 - 02.2020
Bachelor Of Business Administration - Business
University Phoenix
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