Gabriel Alonso
Missouri City,TX
Summary
Dynamic leader with proven expertise in staff management and customer service excellence at Oreilly Auto Parts. Excelled in building high-performing teams, enhancing customer satisfaction, and driving sales growth through strategic planning and effective communication. Skilled in inventory management and team leadership, achieving significant improvements in operational efficiency and employee development.
Overview
3
3
years of professional experience
Work History
Manager
Oreilly Auto Pats
Houston
04.2022 - 12.2024
- Managed and motivated employees to be productive and engaged in work.
- Conducted performance evaluations to identify areas for employee growth.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Education
High School Desploma -
Elsik High School
Houston, TX05.2022
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Task delegation
- Staff training and development
- Staff management
- Performance management
- Staff development
- Sales techniques
- Schedule preparation
- Sales management
- Performance evaluations
- Budget control
- Coaching and mentoring
- Employee onboarding
- Inventory management
- Computer skills
- Effective communication
- Positive attitude
- Multitasking Abilities
- Multitasking
Languages
Spanish
Native or Bilingual
Timeline
Manager
Oreilly Auto Pats
04.2022 - 12.2024
High School Desploma -
Elsik High School