Gabriel Arreola
El Paso,TX
Summary
Elevating L&F Distributors' brand, I spearheaded a team to surpass departmental goals through strategic planning and exceptional customer relationship management. My expertise in brand management and ability to resolve conflicts enhanced team performance and customer loyalty, fostering a culture of productivity and positive employee engagement.
Overview
17
17
years of professional experience
Work History
Non-Alcoholic Brands Manager
L&F Distributors
10.2007 - Current
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee.
Education
Commercial Drivers License - Transportation
Texas Western Truck Driving School
El Paso, TX07.2000
Socorro High School
El Paso, TX05.2000
Skills
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Team Leadership
- Strategic Planning
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
- Performance Management
- Sales Techniques
- Sales management
- Performance Evaluations
- Marketing
- Negotiation
- Product Management
- Budget Control
- Key Performance Indicators
- Expense Tracking
- Contract Management
- Brand Management
- Customer Service
- Decision-Making
- Computer Skills
- Effective Communication
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Team Development
- Work Planning and Prioritization
- Customer Relationship Management
- Task Delegation
- Professional and Courteous
- Negotiation and Conflict Resolution
- Relationship Building
- Good Judgment
- MS Office
- Process Improvement
- Active Listening
- Interpersonal Relations
- Schedule Management
- Problem-solving aptitude
- Performance Tracking and Evaluation
- Administration and Reporting
- Self Motivation
- Conflict Resolution
- Reliability
- Team building
- Analytical Thinking
- Problem-solving abilities
- Customer Relations
Timeline
Non-Alcoholic Brands Manager
L&F Distributors
10.2007 - Current
Commercial Drivers License - Transportation
Texas Western Truck Driving School
Socorro High School
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