Gabriel Arriondo

Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.

• Greet and assist customers with inquiries, concerns, and complaints in a friendly and professional manner
• Provide information about products, services, promotions, and store policies to customers
• Process transactions efficiently at the checkout, including handling cash, credit/debit cards, and other forms of payment
• Handle returns and exchanges by following the company’s policies and procedures
• Resolve customer issues by offering solutions, escalating complaints to management when necessary, and following up to ensure resolution
• Maintain a thorough knowledge of all products, promotions, and store layout to provide accurate information and directions to customers.
  - Answer phone calls, respond to customer emails, and manage live chat inquiries with the same level of service provided in-store
• Participate in training and development opportunities to stay updated on new products, services, and customer service best practices
• Collaborate with team members to maintain a clean and organized checkout area and store
• Follow all company policies and procedures to ensure operational compliance
• Use customer feedback to suggest improvements to store operations or products to management
• Perform other duties as assigned to ensure the overall operation of the supermarket runs smoothly.