Gabriel Baker
Kent,Washington
Summary
Dedicated and meticulous travel consultant with several years of experience, excelling at prioritizing, completing multiple tasks simultaneously, and following through to achieve project goals. A team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into role with a progressive organization.
Overview
2
2
years of professional experience
Work History
Remote Travel Agent
BWJ Agents
09.2024 - 02.2025
- Managed travel payments, ensuring secure transactions and client satisfaction.
• Arranged tailored travel plans, enhancing client loyalty and satisfaction.
• Built supplier relationships to secure exclusive rates for clients.
• Resolved client issues swiftly, maintaining high service standards.
• Monitored travel updates, ensuring timely client communication.
• Streamlined invoicing processes, ensuring timely payments and contributing to improved cash flow for the agency.
• Established strong partnerships with key suppliers, securing competitive rates and enhancing service offerings for clients.
• Provided tailored travel itineraries that met specific client needs, leading to noticeable increases in repeat business. - Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
Remote Travel Agent
Archer Travel Group
09.2022 - 06.2024
- Coordinated travel bookings, ensuring client satisfaction and cost-efficiency, achieving high retention
- Managed complex itineraries, meeting all client preferences with precision and care, enhancing loyalty
- Built strong partnerships, securing exclusive deals and unique experiences, boosting client satisfaction
- Handled multi-destination bookings, ensuring seamless transitions and effective contingency plans
- Ensured all reservations were accurately documented in agency's system prior to client departure date.
- Created travel itineraries and made adjustments to meet client specifications.
Education
High School Diploma -
Family Partnership Correspondence School
05-2020
Certificate - Transcription 101
TypeWhizz
Skills
- Customer service
- Data Analysis
- Negotiation
- Problem solving
- Booking Management
- Data Entry
- Attention to detail
- Customer Relationship Management
- Travel Research
- Client Retention
- Transcribing
- Quality Assurance
- Itinerary Planning
- Database Management
- Scheduling
- Time Management
- Reservations
- Client Support
Accomplishments
- Enhanced Customer Satisfaction, At BWJ Agents, improved customer satisfaction ratings by providing well-researched travel options and negotiating rates, showcasing a composed and focused approach.
- Secured Exclusive Deals, At Archer Travel Group, built strong partnerships to secure exclusive deals, enhancing client satisfaction and loyalty through a rational and cautious approach.
Personality Strengths
- Conventional - Adheres to established processes and methods
- Flexible - Adaptable while maintaining stability and success
- Engaged - Excels in teams and one-on-one interactions
- Accommodating - Diplomatic and accepting of others' needs
- Composed - Remains calm under pressure
Languages
English
First Language
Tagalog
Native/ Bilingual
English
Native/ Bilingual
Timeline
Remote Travel Agent
BWJ Agents
09.2024 - 02.2025
Remote Travel Agent
Archer Travel Group
09.2022 - 06.2024
High School Diploma -
Family Partnership Correspondence School
Certificate - Transcription 101
TypeWhizz