Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Work Availability
Affiliations
Languages
Software
Timeline
Open To Work

Gabriel Batista

Supervisor
Lakeland,FL
"To get something you never had, you have to do something you never did"
Denzel Washington

Summary

Dynamic bilingual professional with 4 years in sales and call center operations, complemented by over 15 years of leadership and technical experience. Recognized for exceptional performance and ability to cultivate high-performing teams. Skilled in talent recruitment, onboarding, and sales growth across various communication platforms. Adept in CRM systems and KPI analysis using Microsoft Office, SharePoint, and Power BI, with effective training capabilities via Microsoft Office and Webex.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Sales Supervisor

Spectrum
04.2022 - Current
  • Consistently achieved sales targets by strategically analyzing team performance metrics.
  • Enhanced customer satisfaction through effective resolution of escalated client issues.
  • Strengthened essential client relationships, resulting in higher revenue and repeat business.
  • Oversaw employee performance management, addressing issues to maintain productivity targets.
  • Implemented CRM system to optimize sales procedures and improve retention rates.
  • Conducted strategic meetings to evaluate performance and uncover growth opportunities.
  • Led mentorship initiatives for sales team, fostering enhanced service quality.
  • Increased operational efficiency by promptly addressing employee performance issues.

Inbound Sales Representative

Spectrum
02.2021 - 04.2022
  • Surpassed assigned sales quotas regularly, ensuring top-tier customer satisfaction ratings.
  • Elevated sales results through enhanced product knowledge gained from continuous training.
  • Addressed customer inquiries swiftly, meeting all turnaround time requirements.
  • Recorded comprehensive details of calls and interactions to support service excellence.

Senior Lead Technician

Medtronic
05.2005 - 07.2020
  • Conducted root cause analysis to identify corrective actions, mitigating risks from recurring issues.
  • Championed process standardization, streamlining workflows and enhancing technician team effectiveness.
  • Designed custom solutions to optimize workflow efficiency according to client specifications.
  • Mentored junior technicians, fostering professional growth through industry insights and best practices.
  • Led technician team to complete projects on deadline while ensuring high-quality outcomes.

Education

High School Diploma -

Wilbur L. Cross High School, New Haven, CT
2003

Skills

  • Bilingual communication (English/Spanish)
  • Leadership in team development
  • Onboarding and retention strategies for employees
  • Expertise in CRM systems: Salesforce & Kronos
  • KPI tracking for performance management
  • Communication skills for scheduling & training via Microsoft Office/Webex
  • Virtual sales experience with remote work capabilities
  • Six Sigma process improvement techniques
  • Root cause analysis for quality assurance
  • Customer service
  • Achievements in rapid career advancement & top performer recognition

Certification

  • S.O.L.D Training Sepctrum -2023
  • Certified Senior Lead Technician Medtronic - 2009
  • Six Sigma Training Medtronic Certificate - 2010

Accomplishments

  • Ranked #1 Inbound Sales Bilingual/English Supervisor 2024 Riverview, FL
  • Ranked #5 Inbound Sales Bilingual/English Supervisor 2024 Nationwide
  • Collaborated with team of 5 in the development of Project SEAL

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Affiliations

  • Southside Assembly of God Church

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Software

Kronos

People Central

Alvaria

Aspect

Microsoft Office

Citrix

Conerstone

SAP

CRM

Timeline

Sales Supervisor - Spectrum
04.2022 - Current
Inbound Sales Representative - Spectrum
02.2021 - 04.2022
Senior Lead Technician - Medtronic
05.2005 - 07.2020
Wilbur L. Cross High School - High School Diploma,

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