Open To Work
Nathalie Amarante
New York,NY
Summary
Dynamic administrative and client support professional with extensive experience in client intake and billing procedures. Proven ability to resolve conflicts and enhance customer satisfaction through effective communication. Bilingual in English and Spanish, skilled in records management and adept at managing high-volume client interactions with precision and professionalism. Committed to enhancing operational efficiency and delivering exceptional service while maintaining confidentiality and accuracy in records management. Intentional client advocacy based on lived experience.
Overview
16
16
years of professional experience
Work History
Billing Supervisor
All-Star Tech Pest Control
Staten Island, NY
01.2021 - 01.2023
- Managed 50+ daily client inquiries, resolving sensitive billing concerns with professionalism and accuracy
- Maintained accurate records, invoices, and account documentation to support billing accuracy
- Resolved escalated situations through effective problem-solving and de-escalation techniques, ensuring customer satisfaction
- Coordinated scheduling and service confirmations to enhance workflow efficiency and meet client needs
Store Associate
B&H Photo
New York, NY
06.2018 - 01.2020
- Delivered client-centered support in high-volume environment, ensuring satisfaction and timely service
- Facilitated order processing and resolved issues through effective communication, enhancing customer experience
- Managed multiple priorities with professionalism, contributing to a smooth operational flow
Store Associate
Old Navy
New York, NY
04.2017 - 07.2017
- Assisted customers in selecting and purchasing photography equipment.
- Ensured organization, merchandising, and accurate transactions to enhance customer experience
- Organized merchandise displays to enhance store layout and product visibility.
- Processed transactions accurately using point-of-sale systems and cash handling procedures.
- Provided customer service while facilitating smooth daily store operations
Cashier
Burke’s Outlet
D’Iberville, MS
07.2016 - 08.2016
- Processed customer transactions accurately and efficiently at Burke’s Outlet.
- Processed transactions efficiently, ensuring accuracy in financial exchanges and supporting inventory operations
- Maintained high accuracy and customer service standards, contributing to positive customer experiences
- Assisted customers with product inquiries and provided exceptional service.
- Maintained clean and organized checkout area for optimal customer experience.
Housekeeping Staff
Country Inn
D’Iberville, MS
01.2015 - 04.2015
- Maintained cleanliness in guest rooms and common areas throughout the inn.
- Ensured organization and attention to detail in housekeeping tasks
- Assisted with laundry services, ensuring fresh linens for guest accommodations.
- Organized cleaning supplies and equipment for efficient daily operations.
- Supported daily operations to enhance customer experience
Physical Therapist Assistant / Receptionist
KinetoRehab Physical Therapy
Bronx, NY
01.2012 - 08.2013
- Managed high-volume front desk operations and communication, enhancing patient experience
- Verified insurance coverage and maintained confidentiality of patient records
- Coordinated patient intake and scheduling, ensuring accurate administrative documentation
Receptionist
NexRay Medical Imaging
Bronx, NY
08.2011 - 11.2011
- Greeted patients and visitors with a warm and professional demeanor.
- Coordinated scheduling, intake, and front desk activities to streamline visitor experience
- Managed appointment scheduling using electronic medical records systems.
- Answered phone calls and directed inquiries to appropriate staff members.
- Maintained organized, confidential records to ensure compliance and accessibility
Cashier / Barista / Pantry Attendant
Restaurant Associates
Manhattan, NY
08.2009 - 12.2010
- Processed customer transactions accurately and efficiently at high-volume restaurant.
- Provided efficient service in fast-paced environment, ensuring customer satisfaction
- Processed transactions and assisted with daily operations to enhance workflow
- Maintained clean and organized checkout area for optimal customer experience.
- Assisted customers with menu inquiries and recommended food options effectively.
Administrative Assistant
Catherine Optical
Manhattan, NY
01.2009 - 08.2009
- Coordinated scheduling and administrative operations to ensure smooth office functions
- Managed appointment scheduling for clients and staff interactions.
- Maintained organized records to facilitate efficient client interactions
- Organized office supplies and maintained inventory levels efficiently.
- Assisted in preparing documentation for patient consultations and exams.
Customer Service Representative
Data Vimenca / Western Union
Dominican Republic
01.2007 - 12.2008
- Resolved customer complaints through effective communication and problem-solving.
- Assisted customers with inquiries and provided information on services.
- Ensured precision and confidentiality during high-volume client interactions
- Processed transactions accurately using company software systems.
- Facilitated secure financial transactions, ensuring client satisfaction and trust
Executive Administrative Assistant
Liznathen LLC
07.2007 - 09.2008
- Provided executive-level support including calendar management and scheduling
- Delivered high-quality work with professionalism and discretion, supporting executive decision-making
- Monitored deadlines, assisted leadership in prioritizing tasks to ensure timely project completion
- Implemented new filing system to enhance organization and streamline document retrieval
Education
Bachelor’s Degree - Coursework
Manhattanville College
Purchase, NYPurchase, NY
Medical Assistant Certificate -
Anthem Institute
New York, NYNew York, NY
High School Diploma -
New Horizons Bilingual School
Dominican RepublicDominican Republic
Skills
- Client intake and support
- Confidential document management
- Calendar management
- Case administration
- Conflict resolution
- Records management
- High-volume communication
- Deadline management
- Microsoft Office proficiency
- Bilingual communication (English/Spanish)
- Billing procedures
Career Note
Dedicated several years to full-time parenting as a single mother of four neurodivergent children, strengthening skills in organization, time management, conflict resolution, leadership and managing multiple responsibilities under pressure while also mastering strong communication skills with ability to prioritize in fast-paced environments. Detail-oriented, proactive and adaptable with genuine empathetic client engagement improving workflow efficiency. Strong emotional awareness and discretion based on lived experience.
Additional Training And Personal Development
- Reiki Level I Certification (Usui Shiki Ryoho), 2015
- Training in emotional awareness, supportive communication, and stress management
Advocacy And Community Engagement
Domestic Violence Survivor & Advocate, Demonstrated resilience through recovery from a life-threatening experience, Provide support and guidance to individuals navigating domestic violence situations, Strong ability to communicate with empathy and discretion. Committed to supporting organizations focused on legal advocacy and victim services.
Timeline
Billing Supervisor
All-Star Tech Pest Control
01.2021 - 01.2023
Store Associate
B&H Photo
06.2018 - 01.2020
Store Associate
Old Navy
04.2017 - 07.2017
Cashier
Burke’s Outlet
07.2016 - 08.2016
Housekeeping Staff
Country Inn
01.2015 - 04.2015
Physical Therapist Assistant / Receptionist
KinetoRehab Physical Therapy
01.2012 - 08.2013
Receptionist
NexRay Medical Imaging
08.2011 - 11.2011
Cashier / Barista / Pantry Attendant
Restaurant Associates
08.2009 - 12.2010
Administrative Assistant
Catherine Optical
01.2009 - 08.2009
Executive Administrative Assistant
Liznathen LLC
07.2007 - 09.2008
Customer Service Representative
Data Vimenca / Western Union
01.2007 - 12.2008
Bachelor’s Degree - Coursework
Manhattanville College
Medical Assistant Certificate -
Anthem Institute
High School Diploma -
New Horizons Bilingual School