Dynamic crew member with a strong focus on customer service and teamwork. Expertise in cash management and food handling, consistently improving customer experiences and operational efficiency.
Overview
3
3
Languages
3
3
years of professional experience
Work History
Crew Team Member
Dunkin Donuts
Kissimmee, FL
11.2025 - Current
Worked front counter, drive-thru and other areas.
Took orders, prepared meals, and collected payments.
Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
Improved customer satisfaction by consistently providing friendly and efficient service.
Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Cashier Team Leader
Tropical Smoothie Cafe
Kissimmee, FL
03.2024 - 10.2025
Resolved customer inquiries and complaints promptly, enhancing overall satisfaction levels.
Handled cash management duties, including balancing registers at the end of shifts.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Trained new cashiers on register operations and customer service protocols.
Pool Monitor
Florida Training & Investigations
Kissimmee, FL
07.2023 - 02.2024
Collaborated with team members to deliver exceptional customer service at the facility.
Monitored inventory of all pool tools and toys.
Engaged with patrons to promote safe swimming practices and facility rules.
Improved patron satisfaction by enforcing pool rules and maintaining a clean, organized environment.