Gabriel Boyd
Clover,SC
Summary
Skilled in identifying, investigating, and resolving complex financial frauds with background as Fraud Examiner. Possess strong analytical skills to detect discrepancies and inconsistencies in financial documents and transactions. Capable of utilizing advanced technology tools for data analysis and evidence gathering. Contributed to reducing fraud losses by implementing effective preventive measures and conducting thorough investigations leading to successful resolution of fraudulent activities.
Overview
9
9
years of professional experience
Work History
Sr. Escalations Associate
Wells Fargo
CHARLOTTE, NC
03.2021 - 05.2024
- Reviewed escalated inquiries and complaints that require special handling, processed complex or corrective transactions online, and ensured the resolution or negotiation of sensitive and time-critical matters.
- Researched and resolved inquiries and complaints, including the review of in-process, closed, or canceled single loan or credit exceptions, applications, claims, fraudulent account openings, and online transactions.
- Determine the appropriate course of action by conducting investigative steps to identify the issues, researching product information, and processing complex or corrective transactions online.
- Prepared quality supporting investigative documentation, which included clearly articulated written and detailed case notes, and provided attachments of internal and external research. Including working cooperatively with internal departments to obtain and analyze necessary supporting documentation for final claim decisions.
- Ensuring that supporting documentation was in compliance with internal company requirements, guidelines, government regulations, and case production and quality goals had been met.
- Exercise judgment within defined parameters while developing an understanding of investigative steps to identify and resolve issues, terms, conditions, and contracts.
Sr. Fraud & Claims Operations Representative
Wells Fargo
CHARLOTTE, NC
11.2018 - 03.2021
- Reviews, verifies, and/or identifies customer transactions to detect, prevent financial crime activities, policy violations, and suspicious situations to mitigate and/or recover losses.
- Making critical decisions on when to end company and customer relationships, as well as having an observant eye on when to escalate cases, and send case referrals.
- Completed referrals for Suspicious Activity Reporting (SAR), Account Takeovers (ATO), identity theft operations (ITO), and suspected financial abuse.
- Started fraud claims and initiated investigative documentation, which included clear, detailed case notes and any supporting attachments of internal and external research for support.
Associate Fraud & Claims Operations Representative
Wells Fargo
CHARLOTTE, NC
09.2015 - 10.2017
- Investigates and resolves Fraud and Non Fraud debit card claims
- Knowledge of VISA as wells as Regulation E guidelines
- Collecting supporting documentation from customers, merchants, and internal systems to assess the legitimacy of disputes
- Use customer's transactions/documentation to determine the appropriate chargeback reason code to file with VISA
- Determine if case should be escalated to pre-arbitration and/or arbitration
- Determine when to file a compliance case and know which conditions must be met for that specific compliance reason
Education
Diploma -
Clover High School
Clover, SC05-2010
Skills
- Financial Crimes Investigation
- Banking Secrecy Act (BSA)
- Suspicious Activity Reporting (SAR)
- Loss Prevention
- Identifying Unusual Activity
- Regulation Laws
- Fraud Detection Analysis
- Fraudulent Transactions Analysis
- Claims Management Systems
- Risk Mitigation
- Regulatory Compliance Documentation
- Risk Assessment
- Transaction monitoring
Timeline
Sr. Escalations Associate
Wells Fargo
03.2021 - 05.2024
Sr. Fraud & Claims Operations Representative
Wells Fargo
11.2018 - 03.2021
Associate Fraud & Claims Operations Representative
Wells Fargo
09.2015 - 10.2017
Diploma -
Clover High School
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