Gabriel Carrillo
Davenport
Summary
Dynamic General Manager with a proven track record at Wendy's Corp, excelling in operations management and team leadership. Enhanced customer retention through strategic planning and effective problem resolution, driving significant business growth. Skilled in budget allocation and staff training, fostering a high-performance culture that consistently meets organizational goals.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
General Manager
Wendys SRG
- Collaborated with marketing teams to launch promotional campaigns, driving increased customer engagement.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Boosted employee retention by developing comprehensive benefits package and fostering positive work environment.
- Led team to exceed sales targets, implementing motivational incentives and comprehensive training programs.
- Streamlined inventory management processes, minimizing waste and ensuring optimal stock levels for uninterrupted operations.
- Improved operational efficiency by streamlining workflow processes and adopting cutting-edge technology.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Interacted well with customers to build connections and nurture relationships.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Analyzed customer feedback to identify areas for service improvement and foster satisfaction.
- Oversaw inventory management practices to optimize stock levels and minimize costs.
- Mentored management staff, fostering leadership development and enhancing team dynamics.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Owner
MK Office Furniture Installation
New York, NY
04.2004 - Current
- Managed office furniture installation projects from planning to completion, ensuring quality and customer satisfaction.
- Trained and supervised installation teams, enhancing efficiency and workflow processes.
- Implemented inventory management system to streamline equipment tracking and reduce delays.
- Developed client relationships through effective communication and timely service delivery.
- Coordinated logistics for furniture delivery, optimizing routes to minimize transportation costs.
- Resolved customer inquiries and issues promptly, maintaining high service standards.
- Conducted site assessments to determine installation requirements and potential challenges.
- Analyzed operational workflows to identify improvement areas, increasing overall productivity.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
AGM
Slim Chickens
Davenport, FL
06.2023 - 12.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Strengthened communication skills through regular interactions with others.
General Manager
Wendys Corp
Davenport, FL
04.2021 - 06.2023
- Directed daily operations to enhance efficiency and ensure high-quality service delivery.
- Implemented training programs to develop staff skills and improve team performance.
- Analyzed customer feedback to identify areas for service improvement and foster satisfaction.
- Established operational procedures that streamlined workflow and reduced waste.
- Oversaw inventory management practices to optimize stock levels and minimize costs.
- Mentored management staff, fostering leadership development and enhancing team dynamics.
- Developed strategic initiatives that aligned with corporate goals, driving business growth and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Education
Associate of Applied Business - Business Administration
Miami Dade Community College
Miami, FLSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Staff training
- Inventory control
- Customer relationship management
- Staff supervision
- Employee scheduling
- Verbal and written communication
- Administrative skills
- P&L management
- Motivation
- Labor cost controls
- Customer retention
- Deadline oriented
- Strategic planning
- Vendor relationships
- Employee development
- Consistently meet goals
- Performance improvements
- Exceptional interpersonal communication
- Workflow planning
- Purchasing
- Recruitment
- Operations oversight
- Cost analysis and savings
- Business administration
- Cost reductions
- Sales analysis
- Bilingual
- Proficient in software
- Succession planning
- Budget allocation
- Change implementation
Accomplishments
Servsafe Certificate
Food Handlers Certified
4 Ecosure Inspections over 94+ all green no criticles
Speed of Service
Voice of the Customer leader @ 95+ customer satisfaction rate
Food Safety award for 4 Wendys locations
Certification
Servsafe
Food Handlers Certificate
Languages
English and Spanish
Professional Working
Timeline
AGM
Slim Chickens
06.2023 - 12.2023
General Manager
Wendys Corp
04.2021 - 06.2023
Owner
MK Office Furniture Installation
04.2004 - Current
General Manager
Wendys SRG
Associate of Applied Business - Business Administration
Miami Dade Community College