Gabriel Cerrillo
Anacortes
Summary
Confident and experienced computer technician with a strong background in providing technical support in help desk environments. Skilled in assisting employees and customers with a wide range of technical issues. Versatile IT technician adept at troubleshooting faulty hardware, installing new assets, and ensuring uninterrupted business operations. Adaptable to rapidly changing work situations and able to navigate diverse employee needs. Consistently valuable to all technical operations and proficient in implementing technological procedures. Seeking a full-time position that offers professional challenges to utilize exceptional interpersonal skills, excellent time management, and problem-solving abilities. Hardworking and passionate job seeker with a proven track record of strong organizational skills. Ready to contribute to the team's efforts in achieving company goals.
Overview
6
6
years of professional experience
Work History
IT Technician
Swinomish Tribe
05.2022 - Current
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Managed system-wide operating system and software deployments as well as related software upgrade problems.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Linked computers to network and peripheral equipment.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Set up and maintained user accounts and client access.
Security and Service Officer
Port Of Anacortes
01.2019 - Current
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted regular patrols of key areas to spot and control security concerns.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Regulated vehicle and pedestrian traffic onto building grounds.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Monitored CCTV cameras and alarm systems for security breaches.
Education
High School Diploma -
Jefferson High School
Certification - Javascript Full Stack Development
Skillspire
A+
COMPTIA
03-2025
Skills
- Help Desk Operations
- Desktop and laptop installations
- Hardware installation
- Software configuration
- Mobile device management
- Software deployment management
- Software updating
- Problem-solving
- Computer diagnostics
- Laptop servicing
- Customer service expert
Technical Profile
- Microsoft Office
- HTML
- JavaScript
- CSS
Languages
Spanish
Professional Working
Timeline
IT Technician
Swinomish Tribe
05.2022 - Current
Security and Service Officer
Port Of Anacortes
01.2019 - Current
Certification - Javascript Full Stack Development
Skillspire
High School Diploma -
Jefferson High School
A+
COMPTIA
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