Gabriel Diamantopoulos
Highland,IN
Summary
Offering friendly demeanor and strong interpersonal abilities, eager to learn and excel in hospitality environment. Brings ability to quickly grasp industry standards and best practices, delivering consistent and attentive service. Seeking to transition into new field where these transferable skills can contribute to team success and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Busboy
Sophia's House of Pancakes
09.2019 - 08.2021
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Followed proper sanitation guidelines when handling utensils, dishes, glassware, and linens to ensure guest safety and satisfaction.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
Host
Sophia's House of Pancakes
08.2021 - 01.2023
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Online Grocery Associate
Whole Food Market
01.2024 - 04.2024
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
- Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Tracked substitutions and informed customers of changes.
Education
Certificate of Technical Studies - Cyber Security/ Information Assurance
Ivy Tech Community College of Indiana
Indianapolis, IN05-2024
Skills
- Flexible scheduling
- Complaint resolution
- Stress tolerance
- Effective time management
- Multitasking proficiency
- Team collaboration
- Customer service
Timeline
Online Grocery Associate
Whole Food Market
01.2024 - 04.2024
Host
Sophia's House of Pancakes
08.2021 - 01.2023
Busboy
Sophia's House of Pancakes
09.2019 - 08.2021
Certificate of Technical Studies - Cyber Security/ Information Assurance
Ivy Tech Community College of Indiana
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