Gabriel Dougherty
Allentown,PA
Summary
I’m a highly motivated and organized professional with a diverse background in customer service, security, and community engagement, which has helped me develop a strong ability to connect with people and meet their needs. I’m driven by a solid work ethic and thrive on taking on new challenges. Whether I’m building relationships with customers, handling high-pressure situations, or learning new product features, I approach every task with dedication and attention to detail. In my current role, I’ve honed my communication skills, resolved conflicts, and consistently provided excellent service, all while staying focused on achieving goals. I’m excited to apply my customer-focused approach, adaptability, and passion for helping people find the right solutions to a car sales position.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Automotive Sales Consultant
North Penn Mazda
Colmar, PA
09.2024 - 01.2025
- Provided exceptional customer service by addressing customer needs, resolving concerns, and guiding them through the buying process.
- Collaborated with the finance department to secure financing options for customers, ensuring a smooth purchasing process.
- Maintained and updated customer records in the CRM system to track leads, and follow up accordingly.
- Engaged in effective communication through phone calls, emails, and face-to-face interactions with customers.
Armed Security Officer
Loomis
Allentown, PA
11.2022 - 07.2024
- Execute daily routes efficiently and promptly; ensuring the safe transportation of commercial and federal parcels while adhering to DOT laws and regulations
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Utilized de-escalation techniques in public environments under high stress situations.
- Completed extensive Armed Security Technician (AST) training.
- Communicated effectively with dispatch personnel regarding route changes or delays.
Grassroots Coordinator
Americans For Prosperity
Allentown, PA
03.2022 - 10.2022
- Provided leadership, guidance, and support to staff members in a dynamic and fast-paced environment
- Established and nurtured partnerships with local organizations, expanding access to social and community services
- Cultivated new organizational relations in South Eastern Pennsylvania.
- Prospected thousands of new and existing leads for recruitment and voter security.
- Oversaw teams of youth volunteers focused on expanding networks and community outreach.
Customer Sales Representative
Autozone
Trexlertown, PA
03.2018 - 04.2021
- Assisted call-in customers with questions and orders
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction
- Completed minor repairs and maintenance on customer vehicles
- Educated customers on promotional options, sales policies, and cost-saving methods.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Education
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
Kutztown05-2022
High School Diploma -
Emmaus High School
Emmaus, PA06-2017
Skills
- Recruitment Strategies
- New Hire Training
- Problem-Solving
- Client Service and Assistance
- Conflict Resolution
- Threat Assessment
- Incident Reporting
- Complaint Handling
- Organization
- Customer Relations
Affiliations
- President of KU chapter of YAL (Young Americans for Liberty) - 2019/2021
Certification
- Licensed Security Officer (ACT 235)
Timeline
Automotive Sales Consultant
North Penn Mazda
09.2024 - 01.2025
Armed Security Officer
Loomis
11.2022 - 07.2024
Grassroots Coordinator
Americans For Prosperity
03.2022 - 10.2022
Customer Sales Representative
Autozone
03.2018 - 04.2021
Bachelor of Science - Criminal Justice
Kutztown University of Pennsylvania
High School Diploma -
Emmaus High School
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