Gabriel Du Bois Castro
Chicago,United States
Summary
Timely and professional, record in great performance fraud specialist dedicated to meet and exceed expectations. Proactive, detail-oriented with an inquisitive mind, extraordinary detection skills and ability to detect unusual patterns and guarantee client's protection. Efficient leader at training and motivating staff to ensure highest-performing team in the region. Actively seeking a role where I can utilize my experience to add immediate value to an organization.
Overview
17
17
years of professional experience
Work History
Detect & Investig Analyst Sr. - On Us Check Fraud
PNC Bank
Chicago, Illinois
08.2024 - Current
- Case analysis: Review and investigate cases of potential or actual raud identified through automated detection systems or custome reports.Transaction research: Analyze financial transactions, account activity, and documentation to identify unusual patterns or suspicious check activityProduction goals: Handle a large volume of cases in a fast-paced production-driven environment.Risk mitigation: Take action to control losses and prevent further fraudulent activity. This includes following procedures to resolve issues and mitigate fraud risk.Documentation and reporting: Prepare and maintain detailed documentation of all analysis performed and actions taken during an investigation.Process improvement: Identify gaps in existing controls and help recommend enhancements to strengthen fraud detection and prevention processes.Identify and analyze suspicious patterns, trends, and anomalies.
Detect & Investig Analyst Sr.-Card Loss Prevention
PNC Bank
Chicago Remote, Illinois
04.2023 - 08.2024
- Reviews and investigates customer cases, reports, and work for potential and actual loss; minimizes fraud, AML and/or organizational risk.
- Responsible for early detection of suspicious activity, control and prevention of losses.
- Anti-money Laundering/Sanctions Policies and Procedures - Knowledge of and ability to prevent or report money laundering and Sanctions-related activities.
- Researches and analyzes bank activities and reports to detect and prevent possible fraudulent and suspicious activities.
- Ability to analyze situations fully and accurately, and reach productive decisions.
- Uses defined research procedures to identify and report fraudulent trends.
- Follows standards and practices to mitigate fraud, AML and other risk exposure and loss.
- Shares best practices amongst the team and/or service partners.
- Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.
- Implement policies and processes for operational risk management; ability to use tools, data, and best practices to identify, assess, and manage operational risk exposures.
Universal Banker
PNC
01.2022 - 03.2023
- Engage in proactive sales conversations with customers through branch interaction or outbound calling.
- Service existent accounts.
- Review accounts and transactions for fraudulent activity and take appropriate action, such as restricting account activity to prevent fraud.
- Filing disputes or security reports for unrecognized card transactions, deposit fraud, forgery, kiting, altered checks and other fraudulent activities in accordance to the company's policies and procedures.
- Educate customers on fraud prevention, product understanding, security implementation and best practices.
- Provide solutions and recommendations to avoid any banking related issues by applying product and procedural knowledge to identify, mitigate and solve customer problems effectively to drive customer loyalty.
Team Lead Agent
American Airlines
Maracaibo, Venezuela
01.2010 - 05.2019
- Conduct security interviews to customers as a pre-screening for Customs and Boarder Protection.
- Verify travel documents and detect indications of forgery.
- Run every stage of the operation along with other supervisors.
- Liaison with Customs and Boarder Protection to verify travel documents or to report a confirmed cased of forgery.
- Training all new hired agents on adherence on security policies and procedures and the utilization of all systems, technological tools and devices.
- Provide employees with guidance in handling difficult or complex situations, how to identify forged travel documents and resolving escalated complaints or disputes.
- Supervise the work of the staff to ensure adherence to security and quality standards, deadlines and proper procedures, correcting errors or problems.
- Resolve customer complaints or answer customer's questions regarding policies and procedures.
- Weekly meetings with management to address any issues that occurred throughout the week, any staffing decisions or recommendations on procedural changes.
- In charged of closing station's sales for the day, auditing all agent's transactions.
- Other administrative duties like: uploading invoices from vendors for further authorization and payments, registering new vendors, monitor all invoices until payments were completed, prepare monthly payments for the airline’s taxes on local government agencies and maintain records pertaining to inventory, personnel, orders, supplies and machine maintenance.
Aviation Security Agent
AGO
Maracaibo, Venezuela
01.2009 - 01.2010
- Performing security interviews to customers prior arrival at ticket counter for check-in while maintaining the highest level of customer service.
- Verify all travel documents.
- Implemented and enforced all security procedures at ramp, inside aircraft and at the departure gate.
- Transmit all security details information to arrival station.
Education
Bachelor of Science - Language Interpretation And Translation
La Universidad Del Zulia
Maracaibo, Venezuela06.2010
Skills
Leadership
Decision-making
Risk management
Problem solving
Data analysis tools
Machine learning
Computer skills
Ability to work in a team
Multitasking
Industry knowledge
Languages
3,5,3
References
References available upon request
Details
416 W Surf St, Chicago, IL, 60657, United States, 708-838-5061, gjadc3@gmail.com, 11/28/1985, Venezuela
Timeline
Detect & Investig Analyst Sr. - On Us Check Fraud
PNC Bank
08.2024 - Current
Detect & Investig Analyst Sr.-Card Loss Prevention
PNC Bank
04.2023 - 08.2024
Universal Banker
PNC
01.2022 - 03.2023
Team Lead Agent
American Airlines
01.2010 - 05.2019
Aviation Security Agent
AGO
01.2009 - 01.2010
Bachelor of Science - Language Interpretation And Translation
La Universidad Del Zulia