
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Achieved seamless transitions from sales to completed installations through effective management of daily operations. Drove collaboration among sales, manufacturing, and field installation teams to enhance efficiency and maintain high-quality standards. Elevated customer satisfaction by streamlining processes and improving communication.
Scheduling Installations: Coordinating the daily, weekly, and monthly calendar for installation teams, ensuring projects are completed on time Project Supervision: Managing the end-to-end installation process, from initial measurements to final walkthrough Troubleshooting Field Issues: Resolving technical or on-site problems that crews face during installation Crew Optimization: Assigning the right technicians to specific jobs based on skill set and job complexity Inventory Management: Overseeing warehouse storage, tracking stock levels, and ensuring materials are ready for the installation crew Quality Control Checks: Conducting pre-and post-installation inspections to ensure work meets company standards Regulatory Compliance: Ensuring all installations adhere to local building codes, safety regulations, and industry standards Safety Protocols: Implementing and enforcing safety measures for warehouse and field employees to minimize risk Performance Metrics: Analyzing FTE (Full-Time Equivalent) using FTE metrics to forecast labor needs, budget staffing, and plan resources Staff Training & Development: Recruiting, onboarding, and mentoring installers Customer Communication: Acting as the primary point of contact for high-level customer concerns, warranties, or project delays