Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Gabriel Elizondo

Houston

Summary

Proactive Department Manager with excellent time management skills to multi-task while working within deadlines and time constraints. Offering over 10 years of hands-on experience in retail operations. Proficient in budgeting, inventory management and merchandising. Disciplined professional committed to driving sales goals and ensuring continuous growth of ones workspace, seeking to learn and grow with a promising and ventures company.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Team Lead (GM, Closing Leader, Food & Beverage)

Target
03.2024 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Coached team members in techniques necessary to complete job tasks.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Led cross-functional teams for successful project execution while maintaining strong collaboration among team members.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Set example for customer service by expertly handling challenging situations and modeling positive behaviors to team members.
  • Built loyal customer base by consistently delivering quality products, top-notch service and efficient check-out procedures.
  • Oversaw cash management procedures including reconciling daily transactions; minimized discrepancies and maintained accountability.
  • Supervised daily operations by directing customer service, inventory and sales operations.

Department Manager

HEB Grocery Store
09.2014 - 02.2024
  • Introduced new methods, practices, and systems to reduce product loss and increase profit margins upwards of 8% within three months.
  • Established efficient workflows within department for improved productivity.
  • Monitored food quality closely from receiving shipments to production to presentation at the counter or display case.
  • Trained and supervised deli staff to align compliance with health and safety regulations while upholding excellence in customer service and efficiency.
  • Oversaw ordering for supplies and products upwards of 1200 SKUs, maintaining appropriate stock levels while minimizing overstock situations.
  • Managed staff performance through regular evaluations, providing constructive feedback and coaching opportunities.
  • Set and enforced high-quality standards for deli products, ensuring that all offerings met or exceeded company guidelines as well as customer expectations.
  • Increased sales with creative merchandising strategies, such as cross-promotion and seasonal product displays.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Analyzed customer feedback to identify areas of improvement.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly
  • Cultivated a positive work atmosphere prioritizing employee morale which resulted in low turnover rates high levels of satisfaction among team members.
  • Reviewed and approved purchase orders and invoices for accuracy and completeness.
  • Completed monthly profit and loss performance reports.
  • Documented and resolved issues with and on behalf of human resources.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed daily operations to ensure smooth functioning of the store, maintaining clean, safe environment for customers and employees.
  • Mentored developing leaders through regular performance reviews and one-on-one coaching sessions, fostering professional growth.
  • Moved pallets to and from trucks and around back of house operating electric power jacks.

Favor Runner

Favor Delivery
03.2019 - 02.2020
  • Greeted recipients, delivered packages, and parcels and acquired proper signatures for all deliveries.
  • Utilized GPS navigation systems to navigate faster routes.

Assistant Manager

McDonald's
01.2014 - 08.2014
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.

Education

High School Diploma -

Gregory-Portland High School
05.2016

Skills

  • Interpersonal Relations
  • Customer Relationship Management
  • Teamwork and Collaboration
  • Staff Training
  • Scheduling and Coordinating
  • Documentation And Performance reviewing
  • Coaching and Mentoring
  • Order Management
  • Managing Operations and Efficiency
  • Sales Reporting
  • Decision-Making
  • Conflict resolution

Accomplishments

  • Trained and developed three other leaders to become salaried department managers
  • Supervised teams spanning from 6 up to 32 staff members.
  • Achieved sales growth of over 60% within a three year time span.
  • Grand opened a location in Dallas Tx.
  • Managed secondary locations while maintaining order in my own by leading through my people.
  • Led teams to break multiple all time sales records at multiple different locations.

Certification

  • Graduated School of Retail Management, HEB grocery - February 2018
  • Certified Food Safety Manager, National registry of Food safe professionals - Issue date 5/4/2023 Expiration date 5/4/2028
  • Certified Food Safety Manager, National registry of Food safe professionals - Issue date 10/16/2024 Expiration date 10/16/2029

Languages

English
Full Professional

Timeline

Team Lead (GM, Closing Leader, Food & Beverage)

Target
03.2024 - Current

Favor Runner

Favor Delivery
03.2019 - 02.2020

Department Manager

HEB Grocery Store
09.2014 - 02.2024

Assistant Manager

McDonald's
01.2014 - 08.2014

High School Diploma -

Gregory-Portland High School

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Gabriel Elizondo